United States Postal Service — Attraction in Rosemead

To Whom It May Concern, It is with profound disappointment and exasperation that I feel compelled to address the utterly deplorable service I experienced at the USPS in Rosemead with respect to my scheduled passport appointment. As a professional who values efficiency, transparency, and basic competence in service delivery, I find the handling of my appointment to be nothing short of an egregious failure, warranting both scrutiny and immediate corrective action. On 08/05, I scheduled an appointment at the USPS in Rosemead for passport processing, explicitly requesting the inclusion of on-site photography services as advertised. This request was not merely a preference but a critical component of my decision to entrust USPS with this important task, given the convenience it purportedly offers. However, upon arriving promptly for my appointment, I was met with the astonishing revelation that the photography service was unavailable. To compound this inexcusable lapse, no prior notification was provided to inform me of this deficiency, resulting in a complete waste of my time, resources, and patience. The failure to deliver a promised service is, in itself, a breach of the implicit contract formed when I booked the appointment. However, the absence of any proactive communication to alert me of this issue prior to my arrival constitutes an additional layer of negligence that borders on contempt for the customer’s time and expectations. In an era where digital communication is instantaneous and effortless, the lack of a simple courtesy call, email, or text message to apprise me of the unavailability of the photography service is indefensible. Moreover, the staff’s apparent indifference to my predicament, coupled with the absence of any meaningful recourse or apology, further exacerbated an already frustrating experience. It is wholly unacceptable for an institution vested with the responsibility of handling critical documentation to operate with such cavalier disregard for customer service and operational accountability. In light of this experience, I strongly urge USPS to undertake a thorough review of its passport service protocols, particularly with respect to the reliability of advertised services and the implementation of robust communication procedures to prevent such failures in the future. I sincerely hope that my feedback serves as a catalyst for meaningful reform. Prospective customers deserve far better than the substandard...

IDK, maybe I've been desensitized by living in the abyss of customer service that is the SGV my whole life, but I don't go to places like my local post office expecting to be all buddy-buddy with the staff. I get in, get my stuff done, get out. Yes, some of them can be a bit short and not exactly polite, but I've never felt demeaned by any of them. And any time I've had issues with delivery - a carrier leaving my packages in strange locations/not attempting delivery at all - I've just raised a complaint with the manager, and it usually gets addressed without much issue.

There's also one guy, usually on the right-hand side dealing with package drop-off and pickup - I forget his name, unfortunately - who I've seen on multiple occasions talking people through package concerns and whatnot, and the one time I had a minor hiccup with getting my mail delivered after a package hold, he called to make sure afterwards that I had gotten my items. To me, that's going above and beyond the call of duty at someplace like the local USPS, so hats off to him. You'll know who I'm talking about if you ever actually get to interact with him.

Also, after tracking packages leaving from other post offices, these people work absurdly fast. Almost always without fail things get moving within the day and are out to the sorting center in the City of Industry within a 24 hour window, and from there things zip along quickly. Other places will let things languish a day or two at their office or at an intermediate location before finally heading to Los Angeles, which can make a big difference in...

I love this Post Office. I visit it at least once each week to get the mail from my post office box. Whenever my box is full, with, usually, junk mail or magazines, the staff leaves a card for me to pick up my mail at the retail mail side of the operation. Invariably, the staff is courteous and helpful. When my box is too full or I have outsized packages, they offer me the use of a box to carry my items. For larger items, they offer a dolly. As I am disabled, they offer all the help they can within their staffing. This is a very busy Post Office. On Mondays, the line for services can be quite long. With the hiring freeze imposed by the postmaster general, they have not been able to increase their staffing to meet the needs of an exceptionally diverse customer base. The served population includes Chinese, Vietnamese, Korean, and Spanish speaking persons as well as English speaking customers. Understanding the unique needs of this population and providing quality service is a tremendous challenge that this Post Office most admirably meets. It strongly...