Electronics Repair Plus - Phone and Computer Repair — Attraction in Cottonwood

Dishonest employee and owner - don't go here! I had a cracked screen on an iPhone and visited Electronics Repair in Cottonwood. The employee looked at the iPhone, said he could repair it quickly and the cost would be $250 for parts and labour and I agreed. He began the repair and came back saying the phone was a different model than he originally thought so the cost would increase from $250 to $300, and I reluctantly agreed. About 30 minutes later he finished and while charging my card for the repair, added another 4% for a credit card fee and mentioned I would have to setup Face Recognition again. When I used the iPhone, Face Recognition wouldn't work (which was expected) and I called Apple. Apple mentioned the new screen was not one that would ever allow Face Recognition to work so I went back to Electronics Repair. The employee who put the new screen on was aware the screen wouldn't work and said the business wasn't an authorized repair facility but they could become one. He offered to remove the new screen and put the old cracked one back on which I declined because he wasn't honest about being able to fully repair the phone. The owner then got involved and reiterated they couldn't refund the repair fee without putting the cracked screen back on. The bottom line is this, the employee knew he couldn't repair the phone, charged $50 more than originally stated, and I'm left with an iPhone that doesn't have an important function. The owner knew full well what happened and refused to do even a partial refund. If you are looking for a place to get your phone repaired, don't go to Electronics Repair in Cottonwood, they knowingly promise a full repair, upcharge $50 in the middle of the repair process and then won't refund for an incomplete service. Dishonest people, incomplete repair, no attempt to correct the situation - except to hand the phone back to them and have them re-install a cracked screen - find...

My girlfriend brought her pc in during her two week stay. We were given a 24 hour estimate for it to be fixed, which was perfect as she had to leave a week and a half from then. They proceded to ignore our calls for 3 days straight until we finally were told over the phone that it would take ANOTHER 48 hours to fix. When we were forced to come in 2 days before my girlfriend left, we were charged a $50 fee for taking the computer out and was rudely told by the woman at the counter that "We expect constumers to wait atleast 1 week for repairs". When we got home, my girlfriend and I found out they did not notify us of them disconnecting the solid and hard-drive from the mother board, AND they hadn't even attempted to reconnect and test the SETA-cables. They claimed the entire CPU was toast when it is clearly working. I had to make this my first and only review of an establishment to hopefully ensure someone sees this and decides not to do business with...

I cannot recommend Nathan highly enough for anyone in need of electronic repairs. From the moment I contacted him, his professionalism and excellent customer service stood out. He was courteous, knowledgeable, and took the time to clearly explain the issue and the repair process.

Nathan diagnosed and fixed the problem with impressive speed and precision. He treated my device with care and made sure everything was fully functional before returning it. What really sets him apart is his commitment to doing the job right and making sure the customer feels informed and confident every step of the way.

If you're looking for someone reliable, honest, and highly skilled, Nathan is the one to call. It's rare to find such a combination of expertise and genuine customer care these days. A true professional highly...