Trulieve Crystal River Dispensary — Attraction in Crystal River

Girl with glasses and red hair: Was nice during the greeting and initial process of my return/ purchase. However her co-worker let her know she had someone waiting on her after me and that’s when I noticed her becoming distracted. I returned 1 cart then I ordered 2 tru pods 1 cart and 1 disposable. I was charged for 2 tru pods 1 cart and 2 disposables and no the extra was not in the bag. The first total was 184 I questioned her because even with my return and my credit it shouldn’t have totaled to that amount she made a fix so it’d ring up the sale and my total was still high I questioned it again and she assured me it was all there. She over charged my card for 1 extra cart at 45$ and I’m told not to play the blame game rather than receiving an apology for her mistake. She was too wrapped up in the customer behind me who was clearly more important than my purchase or the mistake she made. I’ve never had this issue at the Inverness location but I’ve had an issue with purchase 2 times at crystal river location! Read some reviews and I’m thinking the woman I described is the same everyone has complained about seemed bothered and impatient and I felt like I needed to apologize during my initial transaction. The location needs to reconsider the...

Had a great visit with Sam the other day. Very friendly and knowledgeable budtender!👍🥳 Definitely the best trulieve around sometimes the wait is really long but that is expected when it's also the only one in town lol

Fast forward to end of June 2022 I am a very patient Trperson and generally won't rant but... I am BEYOND disappointed in the treatment of patients by trulieve and their customer service department. I was rudely hung up on when trying to find out why I can't use a discount card that I earned and had tried to use for 2 days only to come in and have such a long wait we are told to come back the following day. That was Wednesday, Thursday we place an online order never receive confirmation until this morning and now am being told that I can't use my discount. Why bother to offer them if at the end of the day you aren't going to help loyal clients. Truth be told trulieve has tried to corner the cannabis market in Florida from day one. Today will probably be my last visit to ANY trulieve unless the management reaches to me personally!! We need to team up against them and boycott cause there are other dispensaries and I will drive further to have better customer service and better sales at my favorite liberty health sciences...

I DIDNT WANT TO GIVE THEM ANY STARS THE WAY THE GUY ACTED YESTERDAY I MADE AN ORDER YESTERDAY On 12/22/23 AND WENT TO PICK UP AT CRYSTAL RIVER LOCATION. ABOUT 7 ISH LOBBY WAS THAT FULL. ON MY ARRIVAL I STEPPED TO THE COUNTER AND THE GUY ASKED IF I WAS PICKING UP OR WALKING IN. I TOLD HIM I HAD AN ORDER. I TRIED GIVING MY ORDER NUMBER HE HELD HIS FINGER AT ME TO STOP TALKING. LOOK AT THE COMPUTER TAKE ROLL CALL ON THE COMPUTER HAVE A WHOLE CONVERSATION WITH THE EMPLOYER. (THAY COULD OF WAITED TIL AFTER HE FINISHED WITH ME FINALLY, SAYING OKAY WHAT'S YOUR ORDER NUMBER? LOOKS IT UP AND TELLS ME IT'S GOING TO BE 80 MINS. I NEED TO EITHER COME BACK OR WAIT. MY ORDER WASNT GOING TO BE FILLED TODAY AND "WE ARE BUSY". I SPOKE TO SOMEONE IN CUSTOMER SERVICWASWASS SUPPOSED TO TURN ME AWAY BECAUSE I MADE AN ORDER. I DROVE OUT 30 TO 45 MINS TO THIS STORE. I WAS TREATED LIKE A HUMAN BEING. I VERY MUCH FELT LIKE I WAS NO ONE. I MADE A COMPLAINT TO BBB AND I ALSO WILL SPREAD AWARENESS ON SOCIAL MEDIA. I FEEL LIKE THAT IS SOME KIND OF RIGHT HE BROKE. AND I WAS WITHOUT MEDS THAT WAS THR WHOLE PURPOSE OF COMING THERE BECAUSE I WAS COMPLETELY OUT BUT YOU WANTED TO PLAY FRINT DESK MANAGER NOW I WILL MAKE SURE YOU...