Apple Apple Park Visitor Center — Attraction in Cupertino

I accessed my hacked Yahoo account to identify whether any additional Apple ID account information was generated by the person who hacked my account. Lo & behold… I found an email from Apple Support requesting I contact them at the phone number listed for my area via link: support.apple.com/en-us. On Friday, March 14, 2025, I phoned the Apple Support Desk at (800) 275-2273, accompanied by my daughter and a computer specialist. We initially spoke with representative - TC and sought provision of the information requested in the letter mailed to the Apple corporate office which consisted of:

All account activity tied to my Apple ID account. Provision of the full hacker’s phone number ending in 31 in my Apple ID account. The content listed in the iCloud account I did NOT create, for the Apple ID account I DID create.

After TC placed us on hold to check receipt of the letter, she returned to the line and stated there was NO record of receipt of my letter to the Apple corporate office, despite my having proof to the contrary.

She then conveyed that she was unable to provide us with the fraudulent phone number that was replaced by my phone number in my Apple ID account because the hacker now owns it. We pointed out how ridiculous that is since the Apple ID information requested resides on Apple’s network and is in the custody of the Apple network group. We requested transfer to a supervisor. We next spoke with an Apple Support Technical supervisor who conveyed that none of the information I requested can be disclosed because Apple must protect the identity of the hacker who hacked MY account. The hack of my devices now has an additional wrinkle involving a physical phone call recently being made to my appliance contract provider requesting cancellation of my coverage. This is now the 2nd time someone has hacked 2 different Apple ID accounts belonging to me, tied to 2 different devices, and I am now even prevented from creating a new Apple ID account to use the hacked devices, and Apple takes NO responsibility for the lack of security on the network they control, or a resolution for correction of access due to the hack. Since installation of any software on Apple devices requires customers create Apple ID accounts, I have now been prevented from using my devices due to my inability to create an Apple ID account since December 2024. Apple should just admit their network is NOT as secure as they purport it to be; cease functioning in the state of denial, and FIX, or at least address the issues! There are two widely reported news stories evidencing Apple’s security issues: During the 2014 Labor Day weekend, a huge leak of nude photos of Jennifer Lawrence, Rihanna, Kate Upton, Kaley Cuoco and almost 300 other celebrities had somehow been remotely accessed and shared via their iPhone accounts. Although Apple denied fault on their end; analysis of Kate Upton’s phone showed use of both iBrute and Elcomsoft Phone Password Breaker software to acquire her iCloud credentials and access her information. An April 21, 2022 National Public Radio (NPR) news story by Ronan Farrow regarding the Israeli NSO company’s Pegasus software that can not only retrieve all information from any iPhone, but can also highjack the iPhone and camera and perform real-time surveillance without the user’s knowledge. The article states that use of this software was believed to have contributed to the murder of Washington Post reporter - Jamal Khashoggi which resulted in an exodus of employees from the organization.

I in no way believe my data warrants use of this type of technology, but let’s stop pretending that the Apple systems are unable to be hacked when evidence clearly exists that show otherwise.

I am still unable to create new Apple ID accounts tied to my 2 hacked Apple devices. I receive a variety of errors, and the Apple Help Desk was unable to correct the issue.

To be fair, the Chinese and Russians also own these types of technologies.

I will provide...

7/23/2023

Apple Customer Relations Apple Inc. One Apple Park Way Cupertino, CA 95014 United States

Dear Apple Customer Relations,

I hope this letter finds you well. I am writing to express my deep frustration and disappointment regarding the recent issue I encountered with my iPhone after updating to the Beta version.

Approximately 3 - or 4 days ago, I decided to update my iPhone to the Beta version, hoping to experience the new features and improvements before the official release. However, to my dismay, the update resulted in the loss of my calendar data, rendering it inaccessible. Additionally, I noticed that I was unable to receive messages on my voicemail during this time.

The situation escalated when my phone became entirely non-functional for the next couple of days. I rely heavily on my iPhone for both personal and professional matters, and being without it for an extended period caused significant inconvenience and disruption to my daily life.

Upon discovering the issues, I immediately sought assistance from Apple's customer service. Unfortunately, the response I received was to visit the nearest Apple Store, which happens to be an hour drive away from my residence. Considering the time and effort required to make this trip, I must express my dissatisfaction with this resolution. It is impractical and burdensome to expect customers to dedicate such a considerable amount of time to resolve a problem that originated from an experimental update.

I believe that, as a customer, I should have been informed more prominently and explicitly about the potential risks associated with updating to a Beta version. While I understand that such updates are intended for testing purposes and may have unforeseen issues, it is essential for Apple to warn users about the potential consequences and emphasize the experimental nature of the update.

I have been a loyal Apple customer for many years, and I have always appreciated the company's commitment to delivering quality products and services. However, the recent experience with the Beta update and the subsequent support process have left me feeling disappointed and disillusioned.

I kindly request that Apple takes this matter seriously and addresses the following concerns:

1: Ensuring that customers are provided with clear and prominent warnings regarding the experimental nature of Beta updates, along with potential risks and issues. 2: Improving customer service protocols to offer more efficient and practical solutions, especially for significant issues caused by software updates. 3: Considering additional means of assistance, such as remote support or online troubleshooting, to minimize the inconvenience for customers residing far from an Apple Store. I sincerely hope that my feedback will be taken into consideration to prevent similar issues in the future and to enhance the overall customer experience with Apple products and services. I have always valued the reliability and innovation that Apple offers, and I look forward to a swift resolution to my current predicament.

Thank you for your attention to this matter, and I appreciate your efforts in resolving the situation...

Nice spacious store. Ample surface and basement parking. This review is focus on the store itself when purchasing Apple tee-shirts that is exclusive to this store which is the only store in the world to have a range of original designs. There is another Apple Store nearby, the Apple Infinite Loop, that has a different range of designs.

Selecting to Buy Tees

One of the customer service staff is not tactfully when telling us not to open the tee-shirt box or the resealable plastic wrap to examine the tee-shirt. As a buyer, I want to see the design with tee-shirt opened as there was NO display model of the design we picked. And to check the size as well & its fitting (no, we did not need to try it on, that is not the intent to open the package).

Barely a minute goes by before we were able to put back the tee-shirt into the resealable plastic wrap and its box, yet another staff attempted to stop us. Not cool.

The store was not fully packed and there are ample staff standing around with security personnel at the exit doors. Just observe that customers do not damage the products.

Apple can do better than that. C’mon. It is not unreasonable for paying customers to want to examine a $40 tee-shirt ($43.65 with tax). I am not going pay only to find out it is a wrong design or design that is not correct size or fitting or to my liking. Sure there is a 14-day return back policy but being exclusive to this particular store, I am not gonna come all the way back here just to do an exchange.

Perhaps train the 2 lady staff to be more tactful in their approach rather than just focusing on enforcing the no-open policy. It was not like that last November (2022) when I bought 7 tees from this store.

Maybe review how the staff can better distinguish or profile which customers who intent to buy versus those who open the package only to browser & make a mess. They can offer to open it for customers who are ready to make the purchase. So many better ways to go about it. Perhaps Apple should not be in apparels and let other 3rd parties 😉 to make licensed Apple tee-shirts 🙄

Also the Apple watch straps display by Hermes will naturally attract Apple visitors to wanna touch & feel the products - its just human consumer behavior. Again we were approach by a young male staff who tactfully attend to our queries. And took us to see Hermes straps at one of the wooden table counters. This guy did a great job as I was not offended by his pleasant approach. He made us feel welcome and the talked us way better than the other two female staff. Hence the 3 stars rating instead of 2 stars. Mr Skyler saved the day. He took care of our purchase. He is a role model for...