El Rancho Supermercado — Attraction in Dallas

Currently employed here. Only reason I shop here is because I literally work here. Under any other circumstance I would not shop here. We've been understaffed for so long and things have only gotten worse over time. They change management every 6 months or so in an attempt to improve but things only get worse. I don't recommend anyone to shop here honestly. Yes some of our prices are low, but if you're willing to spend a little more and go to a different store you'll get a much better experience. Meat department clerks are very rude. I get plenty of complains from there. Cashiers can be rude too from what I hear. They're so overworked. I hope we can hire more staff so we can give you guys a better experience. I also admit that I've been rude in some instances and there's no excuse for that. Working towards improving as an individual. I encourage everyone who has a bad experience to speak out and talk to management. Maybe then they'll take our concerns more seriously.

It does get really packed and we are understaffed. If you do decide to stay and wait in line, all that I ask of you is to not harass my cashiers and insult them. Its not their fault. In the event that they do treat you badly without provocation, please...

Friday 06-14-19 at 13:52:15 (1:52 pm) register #3 long lines and frustrated customers, a frequent and regular customer asked lazy cashier who was finishing counting/setting up her drawer “are you opening?” lazy cashier says”NO I’m not opening!”and before the Loyal customer even gets back in the long line (2seconds) max the lazy cashier tells a random person she is open! And instantly a long line! Several customers as well as myself were upset by how rude this poor lady was treated by the cashier! when the lazy cashier was asked why she lied to the poor lady she played dumb and ignored the concerns of the customers. The supervisor was told and it was clear that she had no clue about what customer service was because she couldn’t figure out what the correct response from the lazy lying cashier should of been which is( yes ma’am I will be open in just a few seconds!”and in an instant you have a HAPPY CUSTOMER!!!! El Rancho needs a Customer Service Class .The Supervisor needs to know how to respond/respect and retain customers.these are my 3 Rs of what I believe every business should excel in to be successful. El Rancho Try looking into SERVICE...

I usually come here and no issues but the lady’s working in the bakery are the worst we stood there infront of the lady to get a cake and she didn’t even bother to help so we moved to the cook cashier and asked if this is were we paid to get a cake whom she responded rudely that no that the we had to speak to the other lady. As someone who works with customers we’re supposed to interact with customers and ask if they need help. This lady are useless even after we paid for the cake at the from the baker snatched the receipt out my had. What kind of customer...