The Big Little Fish Store — Attraction in Dallas

I called these guys asking about a particular fish I was looking for. I've seen this store while in the area and read all the wonderful reviews, so I thought I would call them up.

I called and asked about the fish i was interested in, I was then told they have this fish, but the guy on the phone told me "you don't want these guys". I was genuinely confused and asked "well why not?" I was then told something along the lines of "they look like they got something". So, I'm guessing the guy on the phone was trying to tell me the fish looked sick? It was really hard to hear and understand him. I was sort of speechless, because this interaction was so weird, the guy didn't elaborate what was going on at all just answered both my questions in a clueless manner and said nothing else. I then asked "well do you know what color version these guys are and how big" because I'm really looking for a certain color type as a juvenile. My question wasn't answered and was then told they would be getting more of these fish soon and to check back then. I expected more from these guys. This interaction was the exact opposite of the positive reviews here, it was strange. I even checked the number to make sure I didn't call the wrong place. I understand fish can get sick but they really shouldn't be getting sick if you keep tanks correctly. Quarantine new fish before putting them with know healthy fish is a no brainer, especially if you sell fish like these guys are! This has me weary of getting fish here if I ever had to.

I don't know if I got the new guy, or someone was having a bad day, but I would consider this overall experience to be very poor and lacked all basic customer service. If you guys really do have sick fish do something about it! Don't wait for them to die so you can just stock newer...

As am typing this, one of the last group is dying. Yet another diseased fish, making the eighth of 12 fish I’ve purchased from this store in the past few months. Listing all of the standard caveats I know you’ll come with as this community does, the answer is yes, I did that and didn’t do that and no, not everyone has a quarantine tank or hospital tank. My expectations are to buy healthy fish from a dealer who stands behind them. Especially, considering this store’s prices are much higher than my normal haunts but it’s in a much more convenient location.

By the reviews, It may just be me but 8 in 3 months is a little more than coincidence. I mentioned it to the salesperson that I lost the last of what I purchased on two separate occasions hoping the person might be curious, ask some questions or maybe look up at me but he acted as though I had not spoken.

My current tank is strong and no other losses from my existing stock. We do frequent water changes with a deep cleaning each month. I have no other explanation for the losses other than the stock I purchased was in ill standing prior to purchase. I would recommend isolation of new fish if you have that set up. I am simply an enthusiast and not really interested in setting up my house...

I walk in after having breakfast at Cindi's in the same strip mall. I was immediately greeted by the store manager, and he was very friendly. I was with two other people and glanced around the shop and had a few questions answered by the manager. He is very informative! I decided to go home and think about what I wanted to purchase. As the day went on, I researched online. There was no better deals, The Big Little Fish Store had the best prices, and might I add, amazing customer service! I drove back up to the store, and was greeted back in by the manager, and the owners were there too. I bought a 40 gallon saltwater tank, and the owner and store staff drove to my apartment to hell setup the tank. I've never experienced such amazing customer service! Whoever reads this, pleaze purchase at this store! They deserve your business! I'll definitely be purchasing my fish from them when my tank is ready for marine life! Thank you, The Big Little Fish...