Ulta Beauty — Attraction in Dallas

This place is straight trash. A few minutes into shopping at this location I was approached by an employee who specifically asked ME, not any of the other customers who were shopping around if I needed help finding anything in particular. I said no, but she suggested for me to look at some products she was recommending. I saw the price and immediately knew she was trying to sell me expensive products I did not need. As someone who uses tretinoin that was prescribed by my dermatologist, I couldn’t even use some of the products she was recommending because of the active ingredients. I mentioned this to her and she claimed my dermatologist was prescribing the wrong cream to me and that I should listen to her because she knew better what my skin needed. She kept picking my skin apart and making me feel bad about my acne and even launched into a monologue about her personal bad experience with a dermatologist. She’s a cosmetologist, apparently, but I’m 100% sure she doesn’t know any better about skin than a doctor does. I don’t remember her name but she’s an older woman with curly light brown hair, glasses, and an accent. I told her I’d speak to my dermatologist and see what she would say as a way to escape the conversation but she still didn’t understand and kept going. I said the same thing again and she finally let me go. I was approached by another employee again asking me if I needed anything, and while she was nice, I couldn’t help but feel like I was the only one who was being constantly asked if I needed something. The other customers were freely walking around without being followed around. When I was done shopping I went to the checkout counter where the only employee there was busy chatting with another staff member instead of paying attention to me standing there for a bit. After I purchased my products I asked her what the return policy was and she looked me blank in the eyes as if I asked a stupid question. She answered my question regardless, but there was no expression on her face or desire to help me have a better shopping experience. Her and none of the other employees who approached me cared to ask me to have a good day either. There is no sense of hospitality or proper customer service here. And while I don’t usually complain about the lack of enthusiasm retail employees show, I was shocked at how cold and rude these employees were for people who were so adamant about following me around to “help me find the right product”. Will not be going back to...

On the last day of 2022, I awoke with so much joy and hope for the day, only to hit its mid-point in tears of anger and frustration immediately after being profiled, most likely along socio-economic lines and possibly racially. Following a workout class, I made a quick stop at Pavillion Court for a run to Target and then walked over to experience the new Ulta that recently opened. Before I walked into the store, the thought quickly crossed my mind that maybe I should stop at the car to put my 1 Target bag down, but I shook the thought off because I was only going in for 3 items. I even wrote them down so I’d stay focused. So I walked in, yet after 32 years of living as a black woman and conscious that I had on a beanie, sweats, and slides…I STILL asked the woman who greeted me, a black woman, if it would be okay for me to shop with my 1 Target bag. She said I’d be just fine if I tied it up; she offered me a basket, and off I went towards hair care, focused on my 3 items because you know Ulta gets expensive when we lack focus …lol. After beginning to walk through the store, the security guard, also black, appears in my periphery and walks alongside me. At this point, I’m starting to get upset because l already knew. So I paused him, acknowledged my Target bag, set said bag on a back counter, and proceeded to hair care, free of any outside shopping bags. As I’m looking for my items in hair care…the security guard walks by me, again. At this point, I’m seeing red, hoping I grabbed the right things I checked out and left as quickly as possible, quite literally crushed and angry. This review is me processing and releasing that experience. I will never set foot in that store again and will drive out of my way to shop at another Ulta that allows me to shop without being followed, whether I look like the professional I am or the comfy gym girl on wash day I am....

I’m not one to really post reviews but I had to this time. I went in to get a deep conditioner and a blow dry and flat iron/hot comb with Lee (spelling?) at the Ulta on Coit Road Saturday 1/13/24. He also ended up trimming my hair since I was informed that my hair was in need of a trim. From the beginning, he was rude. When I came in, I asked him if he was the one who was going to do my hair—he either shook his head or mumbled “yes”— I don’t quite remember. No smile, nothing. He didn’t put a towel around me when he washed my hair during the deep conditioning process. The general manager Ashley was very nice and provided me with a towel while I was there under the hooded dryer after Lee finished deep conditioning my hair. I was burned by the hot comb several times but Lee said nothing—even though I know he saw and heard me wincing in pain. I had to audibly say “ow” at some point for him to mumble sorry. I’m not a talker at all myself, but I would have appreciated if he was warmly receptive to my questions/concerns that I had about my hair/taking care of my hair, but he wasn’t (e.g. I let him know I hadn’t had a relaxer in a few years and I also politely let him know I wasn’t trying to be difficult— I just had questions about my hair—he had no response). My mom came in to check and see if I was done and he didn’t great her or give her any eye contact. I still managed to thank him twice when he was done and he mumbled “you’re welcome” on the second thank you I offered. I paid about $103 for everything. I would have tipped him if he didn’t have an attitude. Ashley basically said he’s new and is trying to find his way around. I wish she could have done my hair. Him being new doesn’t have anything to do with his temperament. I just wish he was at least cordial. I will not be doing my hair with...