Staples — Attraction in Davenport

I made a somewhat large purchase from our local Staples. When my items were rang up and after I ran my card the card reader said approved, but the cashier said it didn’t go through on her end. I was leery of having her rerun it since I saw with my own two eyes that it said “approved”, but I did anyways. The cashier said if there were any issues I could come back, and it would be fixed. I looked at my bank account and sure enough I was double charged. I went back later in the day and the manager ran my receipt in their system to see what the issue was. She said it didn’t go through twice on their end and that I would need to file I claim with my bank... Well my bank of course said it was not their problem... because it’s not... it’s Staples... Went back again to the store with proof from my bank that I was double charged.. This time I was told it could take up to 72 hours to be reimbursed.. I waited the 72 hours... Lo and behold... I have still not been reimbursed. Went back AGAIN and the same woman gave me a bogus corporate number... Oh and the manager said everything I told her was a “story”. Sorry to be a Karen, but this is probably the most frustrating situations I have had...

I’m mostly reviewing Staples new amazon return option. I had two pair of shoes I was returning and the cashier only scanned one barcode for both items. I told her there was a separate barcode for each and showed her, but she claimed both shoes were on the one barcode. I found this odd as I’ve returned my fair share of Amazon items and know there is always a separate barcode for each returned item.

Of course the next day I see only the one pair was refunded. I had to go back into the store and fight with them for 45 minutes to scan the other barcode, the shoes were already shipped out. They did finally scan the other code which triggered my refund, but it was, and still is, under investigation.

The cashier was whispering to her manager during this process how I must have switched codes, which of course is impossible. Amazon is a well oiled machine and doesn’t work like that. So, I’m out $40 I presume and a lot of needless time wasted for something that should have been a very simple process.

I would recommend avoiding this place for any Amazon returns and just use UPS. Maybe training for associates wouldn’t...

Super rude! I went in to a dead store and I had placed an online order for 2 pages to be printed as I was away from home and needed a hard copy! Jenni the woman working said she had another job then I’d be next. Ok no problem! I was standing there and decided to cancel my order and do a self serve print. The lady that was helping me this time was friendly but Jennifer had to interject! She Ridley exclaimed I told him he was next. I said I understand I’ll just do it myself it’s just 2 pages. She said but you already paid. I understand can you just cancel and refund I’ll do it myself. All of the sudden she’s able to help me because she was doing both else and said it will be faster for me to do it! Ok I said. Then as she’s doing it she’s going on about how I’m so early! I said I’m working too and it’s just 2 pages! I don’t know what her problem is but...