Best Buy — Local services in Davenport

On August 11th, my husband and myself, purchased four kitchen appliances. Doug was our salesman and the reason this review got a star. Doug was great. Delivery was scheduled for August 13th, I took the day off from work to be there for delivery. Once the appliances arrived, the dishwasher and stove were damaged and returned. The refridgerator and Microwave were installed The dishwasher and stove were then scheduled for delivery August 22nd. Upon delivery, the dishwasher was fine and installed, the stove again was damaged. My husband asked that if we were given money off the price of the stove, $200., he would except it and it could be installed. A phone call was made by the installer to Best Buy, my husband was told he couldn't get money off the stove but could be given a gift card for $120. My husband refused the stove. I then recieved a text message from Best Buy. Stating that delivery of the THIRD stove was scheduled for August 30th, installation was scheduled for August 29th. I went into Best Buy and showed an Appliance salesman the text. After numerous phone calls, I was told, delivery and installation would happen August 29th. The morning of the 29th, another day off work for me, that the stove was at the store and had a dent on it's side. If I excepted the stove, I would receive 15% off. The stove arrived, the dent was small, so I excepted the THIRD stove. Brett, who diverted the stove had me sign for it and started to leave. I asked about installation. He said he was only delivery, he wasn't licensed in Il to do installation, but would call Best Buy to inquire about delivery. Alonzo, not sure of his position, said if I allowed Brett to do the installation, that charge would be waved and Alonzo would call me. By the following Sunday, I hadn't heard from Alonzo, so my husband and myself went to Best Buy. We asked to speak to Alonzo who said he didnt recall saying he would call us and didn't say he would wave installation. Alonzo would talk to Brett and call me. On September 9th, my husband went to the store and spoke to a supervisor in customer service. Before my husband left, the installation and delivery fees were waived and we got 15% off the price of the stove. Best Buy us...

I am NOT HAPPY with Best Buy Geek Squad..TERRIBLE service. On May 23rd, I purchased a Sanus Tilt Mount for my tv. At that time, I also purchased service for set up and mounting of my tv on the wall. The person who helped me was very thorough and explained to me that they only make house calls on Tuesdays, Wednesdays and Thursdays. I told them that was fine as long as an appointment was scheduled after 1 p.m. The sales rep told me windows were 8am-12pm and 1pm to 5pm. He noted on the screen (I saw him type this that appointment had to be in the afternoon). What happened? I get a call the night before telling me that my appointment would be between 8am-12pm on 6/3. Needless to say, I had to call that night and cancel the next day because Best Buy decided to do what they wanted to do. I called their 1 888 number and they apologized (of course they did) and an appointment was set up for Saturday, June 23rd. I get a call on June 23rd @ 9:42 am. telling me that no Geek Squad technician would not be coming to my home that day. At this point I was irate as my scheduled appointment was to be between 8am-12pm. I made special arrangements to be home that day and they call me almost 2 hours into my window..really...yes REALLY. I decided to go into Best Buy Davenport in person to see what was going on. Of course, when I arrived I'm getting all of these apologies. BUT...they told me good news and bad news. The bad news was no one would come to install today on the 23rd...BUT the GOOD NEWS was they could give me an appointment to my liking in the middle of July (almost 2 months later from my purchase date). That's how much Best Buy REALLY CARES (NOT) about their customers. I requested a refund of over $400 and told them I would be writing a nice little review to let others know HOW GREAT THEIR CUSTOMER SRVICE IS (NOT). PLEASE...PLEASE...PLEASE stay FAR AWAY from this place when it...

I attempted to order a refrigerator and have it delivered to my house. They scheduled a delivery day but come the day they never showed up or called me. I called them and they were supposed to reschedule it on a Saturday 2 weeks later. Instead they scheduled it for another day I work. When I tried to reschedule it again then didn't have anytime until October 19tha month and a half after I bought it. They said if I wanted it earlier I had to physically go into the store and talk to the manager. When I did they said they had no earlier Saturdays. I agreed to a Sunday on the 6 th of October but it was not ideal because I would miss church with my family. They never showed up on the 6th. I kept calling them and they kept saying it was coming. It was supposed to be there between 10-2. When I called the last time at 5 they said they have til 7 pm. I ask them to confirm that it was coming again. At that point in time they said the truck broke down and it would not be delivered. I asked why they did not communicate that to me earlier and they had no answer. Each time it was to be delivered I had to clean out my fridge and then put all the stuff back in. I went to the store and had them cancel the order. I asked if there would be any compensation for the time I spent trying to receive the refrigerator. The manager started that they should be able to provide a gift card for all the trouble but that it went through another department and that they would call me on Monday. No phone call was received. In Wednesday I called the best buy number and the man on the phone stated that I could not be given compensation since I cancelled the order. He then said I could go into the store to talk to the manager about compensation. I told him that the manager told me to call them. Man in the phone stated there was nothing he would do....