Mattress Firm Hanlin Creek — Hotel in Davenport

The sales agent greeted me when I came in, made inquiries about what I wanted to narrow down what to show me and was very clear about features, box springs, delivery and warranties. I liked her not wasting my time.

I’m trying to think of a better sales agent and only one compares and that was a Lazy Boy sales agent showing me features like she liked her product and her job. It’s great to deal with people like this.

Then I sunk in this foam mattress and it was like it separated and got hot. I got an exchange for one without pillow top. That one was also bad.

Two defective mattresses and then I got charged $250 to remove it from my house. TALK ABOUT A TOTAL TURNAROUND.

Lumbar support shouldn’t be 40” long and make your head feel like it’s in a hole. Neither of the mattresses I received were like the ones in the showroom.

I had better...

When we went in to look at the mattresses, right away we told Brandon that we were looking at the them because we were moving to Hawaii and we knew there is a Mattress Firm there. Telling him didn’t degrade the quality of service and time he spent with us at all. Brandon said that he could sell us the mattress and it could be delivered out of the Hawaii location. Brandon diligently worked on the sale calling the Hawaii store to insure that the product SKU numbers were the same and there weren’t going to be any issues. Brandon is the utmost professional and I would hire him in a second to work for me. For my first time walking into that store it was beyond an...

I had a really great buying experience today, working with Knight. He was super helpful and took a lot of time helping me find the right mattress. He mentioned that he loves his job…and that came through, when working with him today. I told him that my current mattress was leaving me with back aches. He listened to what I was looking for and used his experience and knowledge to help me find a mattress that was the best fit for me. I never once felt like he was giving me a high pressure sales pitch, but rather, the entire time it felt like he was offering me helpful solutions to get me to a more comfortable nights sleep. He made it a very easy...