I am very impressed with the customer service I received. My husband needed two pairs of jeans and I am not a regular in store shopper of DXL. The staff, I wish I could remember his name, was a breath of fresh compared to other recent experiences in retail. I explained what my husband's size was, how he prefers his fit and that I did not want to spend $100 a pair. He immediately had me follow him to a jean table. He asked what colors he preferred and I told him. He grabbed one pair of each and checked me out. We exchanged small talk and made each other chuckle a few times. Highly recommend this store for big and tall gentlemen who would appreciate good customer service. However be aware that their prices are higher than some others, but good quality...
Read moreI stopped into DXL and from the time I walked into the store until the time I walked out your associate Wendell was awesome he helped me find exactly what I was looking for. He sized me for my purchase as well as my future purchases from DXL. Many customers came in while I was there and Wendell gave each customer the same customer service I received. This was my 1st time to DXL as I’m from an hour away. Who ever needs to hear this Wendell needs a raise in pay! He went above and beyond and has gained you another lifelong customer. Also from reading other reviews he is getting the same results. I will recommend this...
Read moreWe were there last Sunday to do some Christmas shopping with my parents. The woman sales associate was way too pushy in helping us. She practical ripped the shirt out of my Mom's arms that we were taking back to my Dad who was in the dressing room. She needs to learn some boundaries. While I was checking out she never offered me a box like she did when my parents checked out and seemed very rushed even though we were the only ones in the store. All and all she came off very rude and fake. The gentleman sales associate who worked there was much more laid back and approachable. He seemed genuine when he...
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