Fairlane Ford Used Car Sales — Attraction in Dearborn

I would like to share my feedback as it relates to my overall experience with this dealership. While I realize that I will be given the opportunity to provide feedback in some canned survey, I wanted to put in the additional effort to recognize the exceptional customer service that was extended by their staff members.

I received a communication for a recall notice from Ford for my 2013 Explorer and promptly scheduled a service appointment. I was assisted immediately by Daryl, who in turn, ordered the needed part and called me to confirm the appointment. Later, I dropped off my vehicle, was escorted to Enterprise where I picked up my rental car, and received a follow up call from Daryl midway through the day informing me that my vehicle was ready for pick up.

In retrospect, I was very satisfied with Daryl’s facilitation of the entire ordeal. He was very accommodating, personable, and eager to assist- characteristics that are not as prevalent in the service industry. His professionalism and promptness in delivering results certainly left a positive impression on me.

I had leased my 2013 Explorer almost a year ago and was assisted by Wissama and Bassam, who were also extremely pleasant to deal with. They ensured that I was content with my lease and provided support along the way. Each of them went out of their way to guarantee that I had a satisfactory customer experience.

I am aware that most people are quick to voice discontent and not as many will express their gratification for above-and-beyond service, so, here’s to doing my part in changing that trend. The staff members that I encountered at this dealership definitely deserved the...

Just purchased a 2015 Ford Taurus from Fairlane last week. The salesman I dealt with (Abdo Sahili) is the best and most professional salesmen I have ever dealt with. He was honest and I didn't feel pressured to buy/lease a vehicle. He explained everything as far as rebates, deals and other information that sometimes confuse customers. I used to hate the process of buying a vehicle and dealing with dealerships, but Abdo Sahili changed that for me. Even after I purchased my vehicle, I thought I had an issue with the car and gave him a call. he went the extra mile to assist me with what I thought was a defect which wasn't. Another salesmen would've told me to speak to the maintenance department, but not Abdo Sahili. Give him a call and I am sure he won't...

I went there because my car broke down out of town so I did not have tools to repair it myself. I have a 2007 Mustang, and I needed to have an alternator installed. $628.90 later, it is installed. A new alternator costs between $100 and $200 and on a 2007 Mustang, V6, only takes about half an hour to install. I get charged $628.90! A total screw job is what this is. Even if an alternator costs $300 (like they claim on the bill), an extra 1/2 hour job is not $328.90! I would NEVER recommend ANYONE from ever going here. I am currently looking into how to get into touch with Ford to let them know of this rip-off joint. I was planning on buying another Ford Mustang, but this experience has more than likely changed my mind. VERY...