Ford Motor Company World Headquarters — Attraction in Dearborn

8 Apr, opened a new case, regard to clunking in rear and front of escape, there is a tsb about it. Dealership can't replicate noise won't do anything. 27 March, and still no RESPONSE FROM FORD! Car buyers BEWARE! Once you purchased their product they FORGET YOU! Their CUSTOMERS CARE DEPARTMENT IS A TRAINED STAFF WHO ONLY KNOW ONE SCRIPTED LINE! IT'S NOT COVERED UNDER THIS BUMPER TO BUMPER WARRANTY! They will not let you talk to anyone else. Once you purchased a FORD PRODUCT YOU ARE STUCK WITH IT, NO WARRANTY COVERAGE, NO RESPONSE IF CASE IS OPENED, and CUSTOMER SATISFACTION is not GUARANTEED! DON'T BE A FOOL AN BUY A FORD! BEEN THERE and living withit! 22 March, FORD still hasn't acknowledged my reviews! So now I am putting it out there for all to read! 8 March, 2021, I opened a claim through FORD Customer care and was given this file# 35757006-D6Z9R6 I called 5 different times and was told FORD will not help me. The FORD CUSTOMER CARE TEAM ALL COLLABORATED AND CAME UP WITH THIS SAME LINE! IT'S NOT COVERED BY THE BUMPER TO BUMPER WARRANTY! I can buy a $3000 Frigidaire Gallery refrigerator and have it 8 months and have a cracked freezer door costing $600 replaced under the 1 year warranty, but when I buy a $35000 NEW FORD ESCAPE TITANIUM AWD SUV and the seat bottom wears out and you are sitting In a hole FORD SAYS IT'S NOT COVERED BY THE BUMPER TO BUMPER WARRANTY! FORD sells their products at INFLATED PRICES so they can MAXIMIZE THEIR PROFITS and yet they will not honor their WARRANTY AS IT WILL COST THEIR BOTTOM LINE, PROFIT! Who is responsible for this STANCE, NO ONE OTHER THAN THE CEO MR FARLEY! He has made it his mission to increase PROFITS for his SHAREHOLDERS and everyone else that could use a hughe increase in their SALARIES! I once again say DO YOU REALLY WANT A FORD! FORD NOW SHOULD BE KNOWN AS: FORGET OWNING REAL DURABILITY-DEPENDABILITY! WHEN YOU BUY THEIR PRODUCT THAT'S WHAT YOU GET! NOTHING MADE TO LAST! 21 March, I still haven't heard anything from FORD! CORPORATE doesn't care about their Customers either! SO WHY WOULD YOU BUY A FORD? The CEO of FORD has definitely put an end to CUSTOMER CARE! I have 5 other vehicles from different manufacturers and I have never had the complete disregard of my issues the way FORD has treated me! FORD should buy their FORD from me! Let me buy a vehicle from a manufacturer that does care! DON'T BUY FORD! BUMPER TO BUMPER WARRANTY CLAIMS HAVE TO GO THROUGH FORD CEO JAMES FARLEY! FARLEY IS MORE CONCERNED ABOUT PROFITS, INSTEAD OF CUSTOMER SATISFACTION! BEWARE! BEWARE! NO BUMPER TO BUMPER COVERAGE! Here is the latest update. Ford advised BBB in Michigan to have me the customer visit other dealerships in the area, and see if another technician can up with another diagnosis! Ford wants me to go shopping on opinions, didn't know Ford was a SUPERMARKET! So again FORD WARRANTY IS A LIE! The CEO James Farley is definitely going to make sure Bumper to Bumper Warranty CLAIMS are not going to cost FORD IT'S BOTTOM LINE! PROFITS! PROFITS! Here it is a day later, and haven't received any response from FORD! The CORPORATE office is standing true to their lack of commitment to CUSTOMER SATISFACTION! FORD is only after YOUR MONEY! Once you purchased their product they are finished with associating with you in regards to their product defects! I purchased a new 2020 Ford Escape Titanium Awd on March 21 2021 and less than a year the driver seat bottom sags! I am actually sitting in a hole while driving! I took it back to the dealership and was told by a Ford technician that's the normal characteristics of the material used in the seat and they will not do anything. I didn't buy a FORD to sit in a hole! I contacted the Ford customer care team and opened a claim through them, to which I have never been contacted by. I called Ford customer care six times to no avail in resolving this issue, So I asked to speak with a SUPERVISOR. Who then told me to contact the BBB and open a claim through them. So FORD'S 3year 36 000 mile Bumper to Bumper Warranty is...

My son bought a used Taurus with 95k miles on it. Within 3 days the water pump leaked coolant into the engine; thankfully he stopped early enough the engine is worth saving, but we're not wealthy, so we have to work on cars ourselves. One of the reasons he chose a Ford is parts SHOULD be readily available. Hmph.

Well... Lemme tell you a little story... We ordered most parts online, to save a few hundred dollars, but some parts are basically dealer only for some reason. Anywho... Some of the bolts are single use, so, we bought a set from our local dealer. Fast forward to the next weekend, and now comes time to reassemble, and we find out they gave us the wrong bolts.

Eh .. honest mistake, it happens. However, it's after 12p in the middle of a Saturday, and NO Ford dealer parts departments are open within an hour drive of us. Well, time without a car is rough, so we decided it's worth an hour and a half drive, one way, to Philly (Conshohocken) for parts.

We couldn't have been much clearer on the phone with them... 3.5L, 2015, SINGLE cam phasers. and guess what folks.... Took our credit card info and left the parts with the sales department (who'd still be open by the time we got there). Awesome!!! Right? Ford dealer pulls through... Fast forward an hour and half, $25 in gas and $11 in tolls later... To find out, they set aside for us, the SAME WRONG bolts as the first dealer. Ugh. and nobody in sales or management would go into the closed parts department to get us the correct ones, even when we told them the part number itself, exactly as it would be written on the bag and shelf labels.

So... We call the nearest dealer, another 30 minutes away (Springfield Ford). Who's parts/service department closes in ten minutes. They had them, but wouldn't take our payment over the phone and leave them with sales, like the dealership in Conshohocken did.

Did they offer to cover it and let us pay them back when we got there, for our crazy inconvenience and wasted time? No. Did they offer to stay an extra 25 minutes and really help a customer in need?... No. I asked if they could pull the correct ones and have the sales department ring us up... No, apparently that's not possible.

At this point, the guy said the only way you're gonna get this resolved is Monday morning. Basically pushing me off the phone... By this time, it was probably 5 minutes to them closing, so, I get it ...

nobody HAS to go the extra mile, it's not required, but... Man... I'm 44, and I never would have thought getting the correct parts, from a dealer, would be so difficult.

Especially for such a common part, I mean more than half of these engines have this flaw, and it's got to be one their most installed designs in the last couple decades... So.... They all have plenty in stock. But if you work full-time hours, good luck buying any.

It's just so insulting the way people treat each other these days... Time was, in a situation like this, a dealer would bend over backwards to try and accommodate and apologize for their mistakes. But .. it's 2025 now, and the bottom line just affected by us poor people trying to keep their poorly designed power trains still on the road.

I've been a Ford fan my whole life, this has really soured me on the brand. I've been passively car shopping lately, and now I know, my future cars will not be Ford's. There's no point ...

They used to go a couple hundred thousand miles with routine maintenance, these days, if you follow the maintenance protocol, you're almost guaranteed a dead transmission or engine at a around 100k miles.

It ought to be criminal. I've had plenty of cars from 90's and early 00's go near or over 200k with nothing but scheduled maintenance and maybe an occasional sensor here and there... Yearly costs of under $200-500. These days are insane.... If you travel much, you'll buy a Ford three times in expensive repairs if you try to keep it longer than 100k miles... Which can be like, 3 years for some of us commuters. I just don't get it... I don't understand how people...

I began this journey when I stopped at the Hatch Ford car dealership in Silver City, NM on January27, 2022. The salesman (Monty) was very helpful in documenting which Ford Maverick I wanted (XLT trim) and all the options that I wanted. He told me I would have to put down $100 for the order so I did. He indicated to me that since the Maverick was so high in demand that I would probably not get the confirmation email from the Ford Motor Co. until April. April 2022: I contacted the salesman and he said it would take longer than originally anticipated and it would now be around July or August. September 2022: I contacted Hatch Ford and they told me that the supply chain had not caught up to demand and that the truck I had ordered for the 2022 model year would no longer be available, but that I could reorder for a 2023 model year and make changes to the order if I wanted. I agreed to the change and then discussed the availability of adaptive cruise control plus several other options. The salesman advised me that adaptive  cruise control was only available on the Lariat. I told him no problem and to go ahead and order me the Lariat trim with adaptive cruise control. and Lariat luxury package and 360 co-pilot etc. I then received a confirmation email from the Ford Motor Company (FMC) indicating the truck was now in line for production on September 16, 2022. January 2023:  I contacted Hatch Ford for an update and they told me they had no information at that time, but to keep monitoring my email and text. May 10, 2023: I received an email from the FMC indicating the truck was to be built the week of 5-19-23. June 16, 2023:  I received a message from the FMC saying the truck was in final preparation. I called Hatch Ford for an update but they did not know how long it would take to ship. They also advised me that my salesman no longer worked at Hatch Ford, but that they would assign someone else to finalize my deal. June 19, 2023; I received a call from the new salesman (Victoria) saying the truck was in and asked when I could come in to pick it up. I told her I would be there the following day.  June 20, 2023:  I traveled from Las Cruces to Silver City to pick up my  Maverick. Upon arriving I spoke to Victoria and told her I wanted to take the truck for a drive first. I examined the truck and then drove it to see how the adaptive cruise control worked and to see if the lane centering was similar to that of my Tesla. I had difficulty finding the adaptive cruise and had to stop on the side of the road to research the option via a video on Youtube. Very quickly I realized that the truck DID NOT have adaptive cruise control or lane centering. I drove it back to Hatch Ford. Victoria asked if I would like to speak to a manger concerning the truck not having the options I had ordered. I told her that it would not be necessary since I would not take possession. Victoria asked if there was something they could do, but I told her that short of installing the options I had requested, there was no way to fix the shortcomings. I then asked that they return the $100 that I had given them in January of 2022. Victoria advised me that they could not give me back the $100 on that day, but that they would send me a check in the mail. It is now December of 2023 and I'm still waiting for Hatch Ford to return my $100. Conclusions:  i don't fault Hatch Ford for the issues for which they had no control to include the numerous delays because of supply chain issues, but I do fault them for not communicating with me (I initiated the calls) and for changing sales people and not fully informing the new salesperson of what I had ordered and ensuring that my order was correct. Not a very good showing for the Ford Motor Company and certainly not a very good showing for Hatch Ford. It's important to note that nobody from Hatch Ford ever apologized for the issues and even though it was only $100, they still cheated me. I waited an inordinate amount of time for it only to be let down by the dealership...