Delhi Athletic Club — Attraction in Delhi Township

Frustrating Customer Service Experience The communication at Delhi Athletic Club has been terrible. I’ve had to chase down responses just to get basic information about my daughter’s swim lessons. Jonny has ignored multiple emails. I only got responses after calling the front desk several times and leaving messages. That’s completely unacceptable.

When my daughter was sick and missed a class, I asked about a makeup session—no reply. I finally spoke to Jonny by phone, and he pushed it off to the instructor. The instructor then told us it wasn’t his job and that we needed to speak to the office. I emailed again, called again, and still no response.

This isn’t just frustrating—it’s unprofessional. Families should not have to beg for a reply, especially from a place that serves kids. The only reason we haven’t left is because the swim instructor is excellent. Otherwise, this would have been a complete waste of time and money.

Management needs to step up, take accountability, and fix this...

Disappointed lately!

I was so excited when I joined over a year ago. The facility used to be so nice and clean so it made the price feel worth it.

Lately I have see a decline in the cleanliness of the facility. The bathrooms private and communal feel dirty every time I visit them. I noticed this early in the morning and later in the day. The showers are mildew and the bathroom floors nasty. I don't want to feel grossed out taking a shower.

Even the hallway areas look like they don't get touched as often as they need to be.

I happened to be going for a swim the other night. I went to use a personal bathroom while the second shift janitor was "cleaning" the rooms. I could hear him cussing and yelling that he hates people. Just because someone left a towel in the bathroom. To be honest he doesn't know how to clean I use one of the bathroom he supposedly just did and...

The best part of living on the west side is having this close to home. It’s a brand spanking new facility with a world class lap pool and warm water pool. Not to mention the incredible fitness area with plenty of room unlike some of the other local gyms I’ve belonged to in the past. The class schedule is looking very robust. Staff members are friendly and helpful. Overall a 5 star place. We could use some hooks in the showers for hanging things like towels and we could use a clothing water remover in the...