Kroger — Local services in Delhi Township

This is usually my favorite Kroger but today they made it clear that they don't want to assist people with disabilities.

My boyfriend and I were attempting to check out. It was late and this particular Kroger makes it very stressful by stating things like the registers will shut off at exactly 11pm.

We had 16 items with most of them cases of soda. In other words heavy items.

Sharon was extremely rude to us and directed us to use the long conveyor belt self serve machine. This is something that would have been much easier to do with a hand scanner.

We began scanning the items one by one. After we had a half a dozen items Sharon started grabbing the items and pulling them to the end. This caused the self serve machine to stop allowing us to scan because items had been taken off the belt.

We didn't know what was going on when Sharon blurts out something very rudely to the effect of you only scanned x items and their are y items. We looked down and counted and it didn't make sense because one our items was hidden behind something else.

So we're like ok, let's look at this and confirm the items (did I mention we were told the registers would shut off on us if we didn't get done before 10:59pm exactly).

At that point, Sharon says something derogatory which I did not hear correctly and then commands one of the other employees to come and help us because she's and I quote " I am not going to work around someone with a dog like that "

For the record, I have an ADA service dog. She's a tiny 13 pound havanese. She was sitting quietly at my side doing absolutely nothing. She had zero interaction with Sharon and was at least 10ft away. Elsa is a trained service dog and was on a lead. In this case she even had her red service dog vest on.

My boyfriend gets really upset when people get discriminated against and made his displeasure known.

Once made aware, that Elsa was a service dog and reminded of the fact her actions were violating a federal law and discriminating against us Sharon proceeded to argue with me about it. She incidently still refused to do her job and more importantly made us feel very unwelcome in the store.

We did eventually get someone to finish...

I was in Delhi Kroger over the weekend and noticed this rotting fruit by the frozen food section. Management here, just does not care.

I tried click list for the second time ever and it was worse than the first time. I received chicken that had been expired for over a month. I called and the girl just said sorry about that. Now I have to drive back up to this horrible place and pick up something that should have been right the first time. I cannot believe that a product sat around the store for a month, being expired. No quality control in this store. You would think they would have covered the cost and delivered it to me but that is asking too much. Terrible products and lack of management is very typical of this Kroger. I even attached a photo of all the expired Perdue chicken they were still trying to sell. This store is terrible and because it is the westside of town, they think they can get away with it. Prior Post:The checkout lines are long, very long, very very long. The workers that do the clicklist shopping are in your way and are a little rude, they think I am in their way. Their big carts take up the entire isle and they do not try to move things to help you get around them, rude. Baggers are not always at every check out and I do not get a discount for bagging my own groceries that I just paid a high price to purchase. I feel like they have a monopoly on the west side of town. Especially since the Remke's across the street is closing. The shelves are not stocked properly and they are always out of stock. Giant Eagle needs to save us...

Holy hell. I only shop here out of necessity. I think all of the corporate douchebags who live in Hyde Park intentionally want this to be the worst possible experience for west siders. That's the only reasonable explanation as to why it sucks so bad here compared to the Hyde Park location. Few if any shopping carts available at the peak hours of the day. And all are shitty carts that sound awful and need repaired. Meanwhile they have the technology to have a product inspecting robot inside the store. Expired food everywhere. I once saw a baby pouch that was over a year expired. I'm now in the habit of checking the expiration date of literally everything I buy since shopping there. Bottom of the barrel produce. Good luck finding something that looks fresh. I expect to wait a good 10 minutes during checkout. Sometimes the lines are ridiculous. They really want their customers to suffer in long checkout lines. HIRE SOME CASHIERS FOR GOD SAKE. I feel like the only thing Kroger cares about investing in right now is delivering groceries to you. Kroger is a few decades away from having robots do 100%...