Deseo Salon & BlowDry — Attraction in Denver

Deseo`s slogan is "Because it has to be perfect". However their services both hair and customer, are appalling. I Just want to start our saying I rarely sit down to write a bad review. Its not worth my time and I like to give the benefit of the doubt in thinking there were good intentions. I WAS a returning customer to Deseo. I have seen Will in the past, who may I add is an exceptional stylist. When I called to make an appointment last month I was told he relocated and was recommended to a different stylist, Em. I came prepared with photos of what Will has done in the past. She had his color formulas on file. I clearly explained what I wanted and she was rather pleasant in our interactions. A few times she mentioned she was in a bit of a time crunch and may not be able to style my hair all the way. This made me a bit confused because I mentioned at booking I have a lot of hair. When I noticed that her foil placements were in a completely different area than what was done in the past to achieve the look I wanted, I questioned this. " Do you trust me?, You need to trust me". She responded. So for the remained of the service I made small talk and allowed her to finish. The result was COMPLETELY different in terms of color, cut, tone, technique than what I had expected. I paid over 300$ and left the salon almost in tears. I went home and attempted to style it. It was not balayage, at all. It was mono-toned. The cut was choppy and did not blend. Had I payed 50$ for this a a classic cut, I wouldn't have mentioned anything. That would be on me for trying to be cheap. But at 300$ this was just upsetting. I called and talked to the owner. She was a bit apprehensive but suggested I come back to Em in a few days to get it fixed. She told me I should have told Em WHERE to put the foils, that way it was on me. Thats not my job when Im paying 300$ for a professional.

I was scheduled for a follow-up the following Tuesday. I chatted with a friend that goes to Deseo the following day. She was honest about how my hair looked better before I stepped foot into Deseo. She recommended I go see someone else at Deseo to fix it. The next day I tried calling to get a hold of Sherry, the owner. I called a few times and each time the receptionist told me she was too busy to talk. I was told to email.

I wrote her an email, including my expected results photos and what I was left with. I told her I would like to get in with a different stylist. My email was not responded to for two days. When Sherry did finally respond she said she they do not allow other stylists to fix other stylists work. She added that she felt that no matter who did my hair I would be unhappy.

As a hair stylist one would think that they would realize how traumatizing a bad cut or style could be. To respond in a way as if I am responsible for the stylists lack of skill is completely unacceptable.

Sherry proceeded to tell me she would refund my money and told me to go to another salon. It has been almost two weeks since this email and I have yet to receive a refund. I have had to dispute this charge with my credit card company.

Overall, as a previously happy customer I have to say, it is a shame in which Sherry, the owner, and Deseo have chosen to conduct business. Soon enough this lack of customer service will catch up to them. In the past I have referred a handful of people to Will and Deseo. I will not be returning or...

I frequented Deseo regularly and saw Mallory. She is pleasant and talented, but there were two recurring issues that made me stop going to her/the salon: double booking and tardiness. She was often more then 10-15 minutes late for our session, and often there was no acknowledgement of this delay. Keep in mind that the salon has a 10-minute tardy policy for customers. In September, I had a Clipper Cut + Blowout service booked that was rushed because I was double-booked. She told me she didn't have time to blowout my hair because she needed to take care of her other client who was getting a color treatment. She also never showed me a mirror so that I could see the back of my hair (I have an A-line bob with an undercut). I estimate that I was in the chair for about 15 minutes. When I got home, I checked the back and was not happy with the length, I wanted a bit shorter, so I called the salon requesting to get it fixed. Mallory couldn't squeeze me in that day because she was booked. Had she shown me a mirror and given me the allotted 30-minutes, this would have been taken care of on the spot instead of me having to come back. The salon scheduled me with another stylist and the issue was fixed after I went back twice. Both of the times that I went back to get this fixed Mallory was there and there was never an attempt to acknowledge or apologize for the situation. A simple, "hey, sorry I couldn't squeeze you in to fix your haircut, but you're in good hands with x" would have shown that she cares about her clients and her work. Overall, my experience with her was a lack of respect for her clients time. I found another salon down the street but recently scheduled an undercut (15-min appt) at Deseo because I needed to get that freshened up in between appointments for a special event. My appt was for 4:45 PM with Nicole and I got a call asking me if I could move it to 4:30 PM. I agreed and canceled my last work meeting so that I could make it on time. Yet again, I was double booked. When I walked in, Nicole was doing a consultation and I wasn't seen until 4:45 PM. Why ask me to change my appt time if I was not going to be seen on time? When Nicole finally saw me, there was once more no acknowledgement of the fact that she was late. She seemed very unsure of what she was doing and I had to give her instructions, including "follow the undercut line of demarcation" and "please use enough clips to make sure there isn't loose hair that will fall in the clippers paths." I understand that stylist want to maximize their time and squeeze as many clients as possible but this should be balanced with respecting and honoring booked appointments. I hope management reads this and makes some policy changes, including asking stylists to acknowledge they're late with a simple, "thank you for waiting." Good customer service can mitigate a poor experience. Finally, I would recommend this salon to people who have a lot of free time and don't mind waiting or being double-booked. If you're a working professional who values their time and good customer service, this isn't the salon for you. There are plenty of talented stylists in Denver who will respect your time and honor appointment...

My experience at this salon has not been great. I find that their stylists are not top notch and don't use the latest techniques, attention to detail is lacking and so is listening to the customer. The salon manager doesn't seem to care and thinks demanding customers are too much to handle. Too bad, because it's a cute neighbourhoody salon that could be so much better.

My first experience was with a stylist that did my roots. She did a good job, but she never asked me any questions about what I want, how I like my hair styled and frankly as a first time customer she could have put in more effort to convert me to a regular. Maybe she had an off day but that's not the friendly vibe I have learned to expect in Denver. The manager did refund me for the appointment.

My next venture was with Will (no longer at the salon) he was a talented colorist and asked tons of questions. However, when it came to haircuts, the first was uneven on one side and I had to come back to fix it and the second didn't give my any layers like I asked.

I was recommended Hayden by my neighbour. He was younger, seemed more hip and I thought it would be a good match. He was fine with roots, and when he cut my hair while he gave me a lot of layers, he had them fall at the neck where they flip out, I has asked not to have that happen. I know it can take a little time to calibrate with your stylist but it seemed like a miss.

I wanted to get a balayage, and wanted something very natural and sunkissed. I had pictures that I showed him. What I got was very blond highlights, he used foil instead of painting it on, the foil ended up in my hair way too long. The hair was over processed, dry and brittle, I had tons of breakage and crispy hair. This is unacceptable!!!

The manager's response was that "we can't make you happy" and while she refunded me, there was not responsibility taken for what happened. Once you screw up someone's hair it's expensive to fix and takes time.

I went somewhere else where the stylist immediately knew what was wrong, and is on a patch to give me the hair I want. She also noted the cuts were done old school and she cut my hair in a different way that made it style perfectly.

If you want top notch stylist and a salon dedicated to service, and continued education of they stylists...