SEPHORA — Attraction in Denville

Today 12/14/2023 at approximately 1:25pm, during my visit to Sephora in Denville, I engaged in a bit of shopping and a return. Despite not receiving a greeting from the front store greeter, I overheard several holiday greetings/welcoming (i.e., “Happy Holidays, Welcome to Sephora”) while browsing. Surprisingly, not one associate offered or approached me for assistance. Thirdly, at the register, (a blonde cashier), after attending to the previous customer, left me waiting without acknowledgment. When she returned, she seemed reluctant to serve me, and there was no customary inquiry about assistance (“hi did anyone help or assist you today with your purchase?”)…whereas we could both hear her very polite coworker asking her customers this question. In my opinion, Sephora in Denville could benefit from a more diverse staff, as I felt somewhat unwelcome during this experience. Though they have one African American female staff member, she wasn't present during my visit, and I was the sole African American customer at the time. With only around 8-10 customers in the store, there's room for...

I went there to exchange online purchase, and they did not have products this location. Which is fine so I got an store credit instead. But now they are saying you can not use store credit in online shop. But they don't have one of the product in store. In no other store. I could get an full refund, but since I was planning to spend the money Sephora I got store credit. Now I can not get a refund, I can not get my product and customer service does not help me. This is really inconvenient and does not make any sense. I am disappointed. I am giving 2 stars because personnel were...

Kayla was wonderful she was very approachable. I really think she should be the first face you see when walking into Sephora . Everyone else there besides the male employee that approached me generously thank you for that, was very not approachable. They did not greet me at the door. ( when they were standing at the front of the door)” nor did they smile or say “Welcome to Sephora, please let us know if you need anything “ … it’s a Sunday I get it but I got mean girl vibes . I spent $300 that day and Kayla was so helpful and sweet! Thanks again for matching...