Hannam Chain Market World — Attraction in Diamond Bar

3/31/2022.

I bought one bottle of Arrowhead Mountain spring water, the big one, One week ago. At that time, I found the water tastes bad as there is a weird smell like plastic or sth.

So I went to this store again to catch up with the return.

CUSTOMER SERVICE asked for my last four digits of the card and said okay to give me a return. (I lost my receipt) I went to the same area and picked up one Arrowhead water from lowest tray. (The first one with bad smell came from higest tray in that beverage area).

I opened the new one which I just got. Since I need to make sure the new one is drinkalbe. It tastes terrible again. The guy of CUSTOMER SERVICE starts to feel angry…..

I told him the thing. I told him that the whole batch of the water may have same issue. The store should talk with the supplier ASAP.

He directly picked up the new water and used his nose to smell it. His nose almost or already touched the bottle cap area. He was too fast that I cannot even stop him. Since he may got sick if I have some disease. I really don’t understand why he risk his life doing this.

Then, he said the water is totally fine. He said “WHAT’S WRONG WITH YOU!!!”

I just argued with him. He just left, refused to talk with me and the security approached me.

I HAVE TO COMPLAINT ABOUT THIS TERRIBLE CUSTOMRE SERVICE. I HAVEN’T TRY THE KOREAN FOODS COURT IN THIS MARKET....

I just arrived there at 8:45pm and the door was still open not closed. So I was rushed to go in as I know it was going to be closed soon and all I need is a beef rips for soup. Then I was called to stop by an employee that it was closed. I asked why it was closed when the doors are still open and the google maps shows it’s close time is 9pm. He said it’s only on Sunday, it’s 8:30pm. Well, honestly, I don’t if it’s really closed at 8:30pm on Sunday or it’s just because they want to close it earlier on Sunday. You know, we all have that “want to leave early” thought sometime in our life. But at least you should change it on the web so customers like me won’t drive there from another county to there only because they have the beef with bones that are not sold in regular American supermarkets. Not to mention, there’s several other customers that were turned down while we arrive. I hope the manager can make sure the store is closed at the right time coz I’ve been to costco and other typical American supermarkets without time...

Unprofessional Conduct by Clerk at Hannam Chain

I visited the Hannam Chain location and completed my shopping when I encountered an extremely troubling situation with a register clerk named Luis. After asking me if I needed bags, I confirmed that I did. Surprisingly, he handed me the bags and instructed me to bag my own groceries on the counter because, according to him, I had "too many items." Puzzled by this, I questioned why I needed to bag my groceries when other customers were receiving assistance from the clerks. Luis bluntly responded, "you have two arms and you can do it."

His rude demeanor did not end there. Luis began complaining that instead of voicing my concerns, I could be using that time to bag my groceries myself. It is understandable if the store was short-staffed, but there were ample employees available to help. As Luis continued scanning my items, he made snarky comments to his coworker in both Spanish and English, right in front of me. I informed him that I understood both languages and asked why he was being so unprofessional. Luis laughed and said, "oh, you understand."

Towards the end of the transaction, I mentioned several times that I needed to enter my phone number for the rewards program. Luis completely ignored my request. When I asked again, he rushed me to pay and raised his voice, claiming I was making his job difficult. I fail to understand how I was complicating things for him when his behavior was consistently rude and unprofessional from start to finish.

My family and I have been loyal customers of Hannam Chain for the past 30 years, even after moving to Temecula. We have always felt comfortable and welcomed at this store. However, this recent experience with Luis has left us deeply disappointed and upset. Unfortunately, this incident has caused us to reconsider our loyalty to Hannam Chain, and we have decided not to return.

I understand and know that leaving this review may not change the situation, but I am sharing my experience so others can be aware of how this employee conducts himself and treats the customers.

한남체인 쇼핑을 마친 후 Luis라는 이름의 계산원과 매우 불편한 상황을 겪었습니다. 그는 내가 봉투가 필요한지 물었고, 나는 필요하다고 말했습니다. 놀랍게도 그는 봉투를 건네주며 물건이 너무 많기 때문에 내가 직접 카운터에서 담으라고 했습니다. 나는 왜 다른 고객들은 도움을 받으면서 나는 직접 담아야 하는지 물었고, Luis는 "팔이 두 개 있으니 직접 할 수 있다"고 대답했습니다.

Luis의 무례한 태도는 여기서 끝나지 않았습니다. 그는 나의 불만을 제기하는 대신 그 시간에 내가 직접 담을 수 있다는 불만을 터뜨리기 시작했습니다. 만약 직원이 부족했다면 이해할 수 있지만, 많은 직원들이 도울 수 있는 상황이었습니다. Luis는 내 물건을 스캔하면서 그의 동료에게 스페인어와 영어로 비아냥거리는 말을 했습니다. 나는 스페인어와 영어를 이해한다고 그에게 알렸고, 왜 이렇게 무례하고 비전문적으로 행동하는지 물었습니다. Luis는 비웃으며 "네가 이해하는구나"라고 말했습니다.

거래가 끝날 무렵, 나는 리워드 프로그램을 위해 전화번호를 입력해야 한다고 여러 번 말했지만 Luis는 이를 완전히 무시했습니다. 내가 다시 요청했을 때, 그는 나를 서둘러 결제하도록 했고, 그는 목소리를 높이며 내가 그의 일을 어렵게 만들고 있다고 주장했습니다. 나는 그의 행동이 처음부터 끝까지 일관되게 무례하고 비전문적이었기 때문에 어떻게 내가 그를 어렵게 만들고 있는지 이해할 수 없었습니다.

우리 가족은 지난 30년 동안 한남체인의 충성스러운 고객이었고, Temecula로 이사한 후에도 계속 이용해왔습니다. 우리는 항상 이 가게에서 편안하고 환영받는 느낌을 받았습니다. 그러나 Luis와의 최근 경험은 우리를 깊이 실망시키고 화나게 했습니다. 불행히도, 이번 사건으로 인해 우리는 한남체인에 대한 충성도를 재고하게 되었고, 다시는 방문하지 않기로 결정했습니다.

이 리뷰가 상황을 바꾸지 않을 수도 있다는 것을 이해하고 있지만, 이 직원이 고객을 어떻게 대하는지 다른 사람들이 알 수 있도록...