Crunch Fitness - Dothan — Attraction in Dothan

We initially joined Crunch Fitness in St. Petersburg, Florida and had a great experience there—clean facility, professional staff, and overall excellent service. Unfortunately, our experience changed drastically after relocating to Dothan, Alabama.

Upon arrival, we were told we had to switch our home gym location to use the daycare services. We were hesitant, but agreed, thinking it would be worth it for the convenience. Once we started going, it was immediately clear that this location was nowhere near the standard we had come to expect from Crunch. The gym was dirty, equipment was frequently broken, and overall conditions were poor. Still, at the time, it seemed like the best option in Dothan.

Later, we discovered Planet Fitness and quickly realized it was a far superior gym in every way—cleaner, more professional, and better maintained.

We also tried using Crunch’s personal training services, which ended in complete disappointment. One of the managers actually recommended hormone therapy instead of taking accountability for the lack of results. That therapy hasn’t helped, and instead of offering support or adjusting the approach, the blame was placed entirely on us—even though staff admitted our effort exceeded that of most clients.

Despite expressing—repeatedly for two months—that we no longer wish to use their services, the general manager, Rachel, has shown no willingness to work with us. She seems solely concerned with collecting payment and continues to charge us, including an additional $600 for a month we clearly communicated we would not be using. Unfortunately, due to work travel, we were unable to cancel in person before the cutoff, and they’ve taken full advantage of that.

I also have multiple photos and videos showing just how unclean and poorly maintained this gym is.

If you're in the Dothan area, I strongly suggest looking elsewhere. Crunch Dothan does not represent the brand well and has been an extremely frustrating experience from...

Another update: I came into their location in good faith after emailing Rachel Hobbs, one of the owners. She denied they had phone issues, the fact I had wrong information, and had a lot of difficulty reaching her when I came in person as she was busy in spin classes. She was extremely rude, condescending, and downright insulting to me in person as well. I do not recommend this location, and definitely do not recommend dealing with Rachel. AVOID THIS LOCATION!!!

Update: Lack of working phones to allow you to call for weeks, lack of customer service skills and a website that doesn't allow you to do squat is very off-putting. I liked it initially, but they really need to fix their customer service side of things before I'll consider going again.

They also charge you without an explanation unless you physically go in or are able to somehow get them on the phone. I use a service called Privacy to control charges to my bank account. They tried charging more than allowed, automatically declined, added a $15 late fee a day later before sending me an email to let me know to avoid late fees to update payment method and kept charging a late fee every other day. As many others have said, their customer service and billing needs a lot of improvement.

So far so good! Jeremy gave me a tour and I signed up for the top package. They have locations all over Florida where I go often such as Tampa, Orlando, and Brevard. Definitely cleaner than the purple place down the road and better facilities. Their guest access is also much better, and they have wider hours for classes and...

So originally I gave this gym 5 stars when I joined because I was thrilled to find a gym with classes and childcare. However, today I have to lower it to two stars. I love the gym itself, but the child care has left me unable to use the gym now. Today they literally lost my 3 year old! After several minutes of looking and having a panic attack we found him locked in the bathroom!! No clue how long he was locked in there and the girl had no idea where he was so clearly not watching him! After scolding her, another girl walks up and says I knew where he was the entire time, obviously not and where the heck were you then??? Cancelling my membership immediately because I can't use it without the ability to take him and that's not happening now. So if you just need a good gym then this place works, but definitely don't take your kids.

Update! Been trying to cancel online so I didn't have to deal in person, but of course you can't do that. So today I go in person to sign the paperwork to cancel the membership. They then proceeded to tell me that I would be charged for the next month anyway because I was on autopay, there was a pending charge (not yet taken out or due!) And they won't refund it! So I just left and went straight to my bank and told them what happened. They were more than happy to cancel the draft for me, but dam Crunch fitness way to go out of your way to make matters worse after...