Hi-Tek Solutions — Attraction in Downey

If I could give them 0 stars I would. I took my girlfriends laptop there to get the screen fixed because it had some pretty good reviews, so I had some pretty high hopes for it. I took it in and got the free diagnostic which took around 4 days. They let me know that the LCD was bad and that it needed to get replaced. I gave them the thumbs up to go ahead and check the unique LCD number because the technician said "each of these computers - hp spectre x360 - have different LCD's, so I can't just order any." The technician had to remove most of the components of the laptop in order to be able to see the unique LCD number, potentially damaging other components. After 3 or more days I gave them a call back. They let me know that they were waiting for their vendors to offer them the cheapest price possible. Three more days passed when I called and told them to continue with whatever cheap price they had. They let me know that it would take approximately 3-5 days for the new LCD to arrive. After the 5 days I called back to check up. They told me that their vendor had sent them the wrong LCD. They had to order another one again, which took another 3-5 days. Another 5 days passed so I called them again. Finally the new -correct- screen had arrived and the old one was ready to be replaced. They let me know that the laptop would be ready for pickup the next day. I arrived the next afternoon and they told me that for some reason the keyboard and mouse were not responding. I waited for about 30 minutes and nothing. They apologized and told me that they would have it ready the next day. I arrived the next day and it was ready - sort of. The keyboard and mouse were still not responding, however they found a solution. If I just close my laptop then open it again everything goes back to normal. They explained that the laptop had a virus and that it was possible that that was what was causing the trouble. They then said that installing windows again "might" fix it but it wasn't for sure. Since they were only paid to fix the screen they gave me the laptop as it was. They said that they could install the OS and backup my data for under 200, but at that point I was done. I went back home and since my girlfriend was out of town the laptop was left untouched for a little over a month. I recently turned it on and nothing. The laptop will not boot and I keep getting error code: DRIVER_PNP_WATCHDOG. After a couple of hours of restarting and even unplugging then plugging back the battery, nothing. The laptop will not boot.

The fix took about a month to complete. My girlfriend needed it back in 2 and a half weeks. Hi-Tek promised to meet the deadline. I was never updated by them, I always had to call and ask myself. Everytime I wanted to speak with the technician, he was always on lunch. They said I would receive a call back after his lunch was over, but unless they have 3 hour lunch breaks I never did get a call back from them. I always had to call. The laptop all of a sudden had a virus when it wasn't there before. The laptops keyboard and mouse still don't work. Now I will have to get it...

I will preface by saying they will get the job done, but it's totally not worth the price. Three years ago I brought My PC. I was pretty sure the motherboard died and I didn't have the confidence back then to do the swap on my own. Brought it to them and they confirmed what I already knew, but for around 60ish 💲💸💰 I ordered a new board and they were going to do the installation, but apparently that caused the CPU to die.. which it was working fine before... I found that kind of suspicious... regardless after a couple days when I brought them the new cpu the repair was completed. FYI, they never updated my bios, firmware, or drivers, or set the optimal ram frequency in the BIOS.... TO be paying people top dollar, you really do expect them to at least bother to go to the manufacturer webpage and update things.....

Fast forward three years, this week, I was going to upgrade my CPU, and needed to do a simple swap out of the motherboard, and maybe a new CPU cooler. I thought to myself... I'm feeling a little lazy, I wonder how much they will charge. I was expecting like $30 to maybe $60 MAX for a simple motherboard swap and also remind them to actually update the drivers this time...

Dude on the phone blew my mind away.. 🤯 He said they would charge minimum 💲30 just to "look at it" because it's a custom build... that sounds silly to me considering there is no diagnosing... nothing is wrong with it, literally just needs the motherboard swapped. Everything is compatible, there was no thinking involved...

ON top of that they told me labor was going to be around 💲 109🤑 and that was just their initial estimates. I don't remember the exact total I ended up paying three years ago, but I know it wasn't this much. My motherboard wasn't even worth all of their service fees. Even if I didn't know what I was doing, I could afford to break the motherboard and by a new one (very hard to mess up with this btw) SO I ended up doing the job myself that night.... it really was a simple job.

Long story short, there is a lot of scammers in the PC industry. By scamming, I mean that what you pay for is overpriced, like mechanics. Sure they will get things to work, but they won't do a thorough job and it will be wayyyy overpriced.

Unless you really really don't know what you're doing (I'm talking about someone who thinks deleting an icon is the same as uninstalling the software) it really is better to just do it yourself, trust me, you can do it. And even if you don't know what your doing, I can guarantee that if you post an ad on FB marketplace or any other online platform, there will be some guy willing to do it for way less or free...

Customer service is great but unfortunately the 2 month turn around time is terrible!!!!

Experience:I dropped off my computer mid-January, and I got a quote in early February. I was told that it would take 2 weeks for materials to ship and 2 days for the repairs. Shipping took closer to a month(I think they didn't place the order for the parts until I called 2 weeks later to check on the progress because that's when I got the shipping info) and then after receiving the parts, they sat on my computer for another 2 weeks, so I called to check what was happening and why they were taking so long. First, they confused me for another customers, after they identified who I was, they said my computer would be ready that afternoon. Annoyed by their lack of responsiveness and their 2 MONTH TURN AROUND TIME, I asked if I could just pick up my computer since I was unhappy. I understand how covid has affected certain industries, but why sit on my computer parts for 2 weeks when the contract explain how repairs take 1-2 business days. If you need someone to fix your electronics ASAP then Hi-Tek Solutions is not for you.

I know the owner reads the comments so here is a word of advice, be upfront about how busy you are. If it takes you 2 months to make a repair then say so from the beginning. Don't waist...