Taco Bell — Restaurant in Downey

The employees here are decent people, but when the manager, "Rosie" is there, they become spineless cowards out of fear of their employment, which is extremely depressing. As others have pointed out, the problem is obviously the management. As the person who took the picture of the ignorant lady who wouldn't give her name about the hot sauce, I had a similar experience today. When my name was called and I went to collect my order, the "Rosie" was standing there with an appalling look on her face. She didn't give me my order and started saying that "there was no way she's going to give me all that hot sauce". I ordered the taco bell value box, which includes three items, and it was free taco day, so four in total. I also ordered and paid for my friends meal, the same thing, in a separate transaction. I put all the hot sauces on my order, about 10 fire, some diablo, some hot, and 4 red sauce and green sauce from the kitchen. So this was for 8 items in total, and I don't like wasting food so I ordered an amount that I knew I would finish. So when she said that I was baffled, and she was too ignorant to hold a conversation and mumbled that she could give me blank hot sauce or none, I'm not sure as I was already so in shock about what she said. When someone is as ignorant as that lady is, there is no logic or reasoning to get through to them. What truly offended me was that this low IQ manager handed me three packets of hot sauce and said that's all you get. I was extremely upset and said what about my friend and she straight up said no. Now at this point I'm done, and I wanted her to understand how truly ignorant she was, so I said some choice words that I know every employee in there probably wanted to say to her multiple times throughout their career. When my friend received his order, which was given before mine, another employee at the counter asked him if he'd like sauce, and he told her mild and they gave him a bag of like 10 mild sauces, so I'm not sure why I was singled out to put the sauce limitation on. I have been going to this Taco Bell pretty often the past few weeks, but that ends today. I know that person is too ignorant to read, so I really hope one of the employees sees this and passes along the message. By the way, the attached photo is a picture of a table at taco bell after a customer finished their meal. I guess hot sauce allowance...

Horrible service. I asked for extra sauce and the person gave me 2. I said I need way more than that. She said she couldn’t. I said I will pay for extra and she said she couldn’t do that either. In shock, I laughed and asked since when bc I used to work at a Taco Bell and we couldn’t treat a customer that way. I asked for manager and she claimed to be the manager. I asked for her name and she would not give me her name. I asked for the customer service number and she told me to google it. Again, I said “you realize you’re giving me attitude and arguing with me over sauce, it’s sauce. I worked at Taco Bell and this is not proper customer service” to which she said “when 40 years ago?” Isn’t customer service still a thing? No wonder this place is always empty. Since she wouldn’t give me her name I took a picture of her in hopes that higher ups know who she is and how she treats customers. Oh and she threaten to call the cops bc I was asking questions she could not answer. I hope they have cameras to prove her behavior. By the way she wouldn’t give me a copy of my...

I went to drive thru and ordered chilly cheese burritos, the person taking the ordered told me they don’t make them nor have them anymore! Upset, I ordered something else. When I got home I noticed that items were missing on my bag, I asked for no onion on some items, they all had extra onion, and the “soft tortillas” were hard around the edges. Complete waste of money! I went on the App, and it showed that the Chilly Cheese Burritos are available exclusively for members! If the worker would have had told me to use the app to order them I would have had done it! These guys need better training and need to learn how to do their job. Maybe management is the problem. When I was a teenager Taco Bell was my first job and I never made errors like this or I would have had been written up. Never coming to this location again. They drop the ball too much, this is not the first time they screw up my order, happens every time that...