Geek Squad — Attraction in Dublin

Geek Squad was an absolute waste of time and money. After my water-damaged MacBook was assessed at Apple (who told me it could boot into target disk mode for data transfer), I went to Geek Squad after I was told over the phone that I could pick up a new MacBook and they would assist me with the data transfer. Instead, the employee ignored everything I explained, dismissed the clear solution I provided (even while I showed him Apple’s instructions that I Googled in less than 5 seconds), and kept trying pointless power cycles. He told me data recovery wasn’t possible (categorically false) and suggested I leave both laptops with them for four days with no guarantee.

I went back to Apple the next day, where they solved the issue in under two hours FOR FREE. Geek Squad, despite my dad paying $179/year for their service, couldn’t be bothered to try. The attached pictures demonstrate that the data transfer IS possible, either Geek Squad didn't know or straight up didn't care. That's not what someone pays $179/year for. They were dismissive, unhelpful, and showed zero effort. Save your time and money, go literally...

Been shopping at Best Buy forever and this time around, I bought the tech support plan with geek squad. The plan itself is a great deal but the customer support around it is terrible. First off, it’s not a one stop shop. It’s not one number to call for your tech needs. It could be a 1-800 number or you may need to visit the store. In the store, it’s confusing who to talk to cause the big geek squad desk next doesn’t cater to all your geek squad things. Second off, I was overcharged for a service. The tech who overcharged me transferred me to his boss Desmond. Desmond was very apologetic and promised to refund right way. A month and seven voicemails later, no refund. Called the 1-800 number and after an hour of discussion and being transferred to three departments I was finally promised the refund. 20 mins later they gave up. Can be done in store only. At the store I have been waiting to talk to a manager for the last 30 mins and am using that time to type this review....

Have been using best buy to order my tech stuff since the time i moved into United States in 2017. Always used to buy products and try to install them myself Recently i purchased their service plan as it made sense theoretically Practically it’s horrible, originally they promised me they would service all products that i own regardless of where I’ve bought them from Once purchased it was difficult to get a hold of folks and get an appointment and then technicians would call and find ways to cancel the appointment (saying they can’t do anything) Even if they would show up they won’t do much just see everything on surface level and inform the same thing that we can’t do anything it’s easier to buy a new product Which i eventually paid to someone locally and got it fixed for cheaper than the whole membership cost Definitely not worth someone who knows enough technically to...