Duke Outpatient Clinic — Attraction in Durham

My mother went to see a doctor today. We waited months for this appointment. Her doctor was not actually a doctor and was in the room for a total of 3 minutes before we got up and walked out. Lashonda Hunt Means walked into the room like she didn't want to be there. Asked my mother about her pain and when she said out loud, she was having a hard time finding her words, I answered for her. The reason we were there was to discuss her back pain. The nurse, Lashonda, asked about her back pain and then when I began to talk about her back pain-cut me off in mid sentence and said that she wanted to "honor the purpose of the appointment and address what her doctor wanted"...why did you ask her about her pain then?? this nurse caught an attitude and then wouldn't let us tell her about my mother's pain because she didn't think it was important and then when i said we were leaving said that she asked why I was upset. That is a lie. When I said we were leaving, she said "yes, please" and then slammed the door when we left. She left a string of lies in my mother's medical account which we are unable to address or respond to. She wrote that I grabbed my mother, which is a lie. These doctors and nurses think that because my mother has dementia that she is not paying attention, listening and watching everything going on. She is. I am an advocate for my mother, but she is listening to you and she is watching you and when we get home we discuss everything you said and did in great detail. She knows that you lied. She was there. The nurse, Lashonda Means, wrote that she asked me to clarify the reason of the appointment. Again, that is a lie. She never asked that. We were telling her the reason for the visit when we talked about her back pain. The Lashonda Means said that I yelled obscenities' and called her a liar (she is a liar because she lied). I know what I said cause I said it but I never yelled anything at anyone. And that the security guard told me to lower my voice in the lobby? He never said that. I sincerely hope there is video and audio recording at the nurses desk and the lobby. Black women talking is referred to as yelling and raising our voice because they don't want to hear what we have to say. Again, there is no way for us to refute this because she wrote all this in my mothers medical records. She even referred to messages between myself and another doctor, and took it completely out of context because she wanted to discredited and humiliate me and my mother. My mothers pain is important, you do not get to discredit it because it is not important to you. You do not get to create lies to cover your bad behavior because you think no one will believe me. There is no way we are...

Extremely disheartening and discouraging the level of response here. Like other diabetics I have experienced (3 times in the last 6 months) having request for refills being ignored to the extent I did without important medicines for periods of time. The Incompetence and /or complacency demonstrated here is beyond unacceptable. Probably not the place if you want competent medical care. Update 11/19/2024, they are getting worse. They have once again failed to provide timely prescription renewals Now my heart rate is through the roof because of incompetence and failure to know or execute a correct response. 4 requests go ignored or screwed up. If you have serious health problems you would be well advised to seek...

The Duke Health webpage for Dr. Westman clearly says he is a Primary Care Doctor. I called the number on the page to request a Primary Care Appointment. I was given a Primary Care appointment, it was even recorded in the chart that way. However, when I arrived for the appointment I was told that Dr. Westman does not see Primary Care patients. I waited months and drive 3 hours for this appointment. They offered to let me see Dr. Westman for obesity but I was unable to see him as a Primary Care provider. Perhaps he's a good doctor. It's hard to believe in someone's attention to detail when their staff and website have been wrong (according to the receptionist when I arrived for the...