Staples — Attraction in Durham

Yesterday I looked online for an item I wanted for availability and there were 2 in stock. So this morning I was there when it opened and went in so excited to get this Martha Stewart desk organizer thing. I walked to where I thought it would be, as I Love Staples, but it wasn’t there. Then I continued to wander up and down the rest of the aisles until you got to the phones and office chairs. I went to the register and asked the guy working where I could find this item, showed him the online item. He then sent me to the right back corner of the store. I thought, ummm, okay. And I asked, “ you mean by the notebooks”, he said yes. So I went. Of course it wasn’t there. I came back, asked him again, then he suggested the far left corner. At this point I was getting frustrated at the level of customer service. I was the only other customer in the store besides the guy at the print department. So I asked him to please use his resources to see if I’m fact the item was here. He went to a computer and pulled it up. When he continued to then mess on his phone, I walked to the back left corner. Of course not there. I catch him going to the Clearance wall. Says it should now be there but it’s not so it’s probably an error in the system. Disappointed I left, went to work, and purchased this same item, at this store, for 1 Hour Pick Up. The order went through! It wasn’t rejected. What the heck. So after work I made my second trip of the day to staples...out of my way to and from work, to try and get this item Again. I was handed the item. It was missing something so the girl was nice enough to swap it out for what was correct on the second item. I let her know about my struggles with this item, and while he words attempted empathy, nothing was genuine. Oh and both items were damaged either way, and no discount was offered. I will of course keep going, just think the guy this morning should work on his...

Well I felt like the lady seemed a little agitated. I had some business cards and a sign for the car and when I went in, I said, "Good morning, we're back" & she didn't say GM back only, "your sign isn't ready yet, I told you we would call when it's ready!" I was like, "No, that's not why we're here. We would like to have another set of business cards and we want everything the same except my partners name and # replaced with mine" Ok, so she done it. She didn't let me see the screen at all so I had to lean over the counter and look to see if she put everything right, the best I could at that moment. So last cards we got, she stated they would be ready in 4 hours, we waited 6-7 hours, try to call, didn't noone help us, so we went there, cards still weren't ready, they said at 8:30, went back, not ready till following day. So she told us that the new cards we ordered would be ready in an hour, they we're. So I went to the car, looked at the cards and my name was spelled wrong. I took them back, showed her, her response to me was, "well that's how you told me to spell it!" I know with age, I've probably gotten a little forgetful but I've been spelling my name for 41 years so I'm very confident that I still remember to spell my name! It wasn't nothing that changed my name drastically so I was so upset with her responses to me for the day that I took my cards & walked out! Not professional at all! I know people have bad days but if it's so bad that it's affecting ur work performance, maybe she should of taken a sick day! I don't want her to be in trouble or make a problem so even though I was very angry about how I was treated by this employee, I decided not to call her boss!...

Well I went yesterday AND today, so I'm not 100% sure which time this is referring to. But yesterday's experience was bad. I needed to make some copies of some very important documents. This was a pretty urgent, time sensitive matter, and due to bad weather the library was closed so I couldn't go there to use the copy machine and printer, as I had originally planned. I'd never used the equipment at Staples before, and I had 2 other individuals with me who hadn't either. The lady who was working in that department acted as though we were invisible. We told her we needed assistance...Then had to tell her again, explaining how we'd never used their equipment and were clueless. She told us we had to go put money on a card and use it. After doing that, and returning...she kept acting like she couldn't hear us when we asked if she could please walk us through it. We were on a time frame and she just kept stepping further and further away. By this point we were all a bit upset with her, and still can't understand how she's managed to keep her job there...being that she rudly ignores costomers and leaves them to hope that they can figure everything out on their own! Well we finally figured out the copy machine, but after the amount of time we wasted waiting on her to never help us, we didn't have the time to even attempt to figure out how to print a document off of the computer there, or send a fax! So I had to return there today to finish up, and there was a very pleasant young lady who happily did it for me, which only took about 10 minutes total. So today I would give it a 5 star rating...but yesterday I wouldn't have even recommended them to my...