We’ve been members of this museum now for over 3 years. Today, the director informed me that our membership had expired and we could not be there under the CT open museums as we had not pre-registered. At this point we had already been there for well over 45 minutes! I wasn’t aware my membership had lapsed as they never send anything about renewal. We never even used our membership this past year as all of the times we went, would’ve been free (Friday evenings). I’m so disappointed in the behavior of this director. We wouldn’t have wanted to renew for this year because my son is beginning to outgrow it, and I’m working full-time. In order to stay today, we would’ve had to pay full price tickets. There were hardly any kids there so I know we could’ve come under the free admission. I think this director is just “rules are rules” and quite rude (only ever referring to me by name when this occurred today). Because of this women’s negligence -both in never informing us of renewal ahead of time. And then, only when we had been there playing for some time -which put me in a position to disappoint my son who didn’t understand. I most certainly would’ve signed up for the free admission ahead had I known. Or if she had informed us when we first arrived I could see. But she didn’t. Her behavior was unprofessional to say the least. I had planned on donating to this museum. But now I certainly will not.