Starr Western Wear — Attraction in El Paso

In the past two weeks, I have visited this store on three occasions. During each visit, Kaylynn has provided exceptional assistance in selecting various items for my wardrobe. She has helped me choose a jacket, nice pants, belts, dress shirts, hats, and has even set up a complete ensemble. Kaylynn has gone above and beyond by meticulously coordinating colors and curating outfits that exude sophistication and professionalism.

Her expertise and dedication have made me a loyal customer. As I am currently running for a political office and regularly attending town hall meetings, having Kaylynn's guidance in choosing a sharp and professional wardrobe has been invaluable. It has allowed me to save precious time and concentrate on my campaign efforts. I am truly grateful for the presence of highly skilled personnel like Kaylynn, who possess an innate sense of style and can effortlessly assist individuals like myself who struggle with color coordination or lack a...

I have always bought my hats here since i was young ,so my last purchase was a hat in Dec. Unfortunately after I took it home back to Dallas it didn't fit as well so I waited to make the trip back to exchange it... and that is where I found out that I had gotten a $10 discount with the original purchase, and that, somehow they are not able to honor it today. Since I thought I was making a merchandise exchange and not an actual cash transaction I just don't see how that discount has any effect on today's transaction so naturally I asked for a refund at that point, I got the whole it's past 30 days from your purchase we can only get you a store credit... I'm not stuck on the $10 discount I didn't even ask for it in the first place but it seems to me that their returns/customer service is lacking empathy to a returning customer, it felt more of a burden to have to deal with me...i hope this might have been an isolated instance...

If you need a hat, you're better off ordering it on-line. There was only 1 gal that had knowledge of sizes of hats. I asked if they had a stetson in my size and it was like pulling teeth, HUH? I repeated my size like 20 x both in English and Spanish. Finally one did only to say they did not have my size and asked the front office cashier to look at thec2 other stores inventory and she kept saying that the largest size hats came in was a 7. She supposedly checked and said they didnt have a 7. I was asking for a 7 1/2.! I will not be shopping here anylonger, a waste of a hr because no one was tending the hats after I asked 1 showed up 20 mins later. I cannot fathom why they are still in business. They suggested ordering me one, a 7. Did they check the other stores inventory? Probably not and if so, a 7. Sad. I ordered 2 online just now w...