Drybar - El Segundo — Attraction in El Segundo

I am really disappointed with the downslide of this business. I have been a very loyal customer here since they opened over 10 years ago. I have a membership and often go at least 2-3 times a month. I love the stylists. Unfortunately, about a month ago, specifically, mothers day weekend, I went in for an appt. A new face was at the front desk-- apparently the new "manager" (I believe her name was Julia Thorpe). I have never seen her before. She was incredibly rude and dismissive. Apparently DryBar ES adopted a new policy of enforcing a 5 minute grace period on weekends -- Julia pointed to a newly erected sign on desk and said "the prior managers weren't enforcing the policy which is why I'm here now and they're not" with a smirk. (not exactly a comment you want to say to your customers, IMHO). She then told me that since I was up there asking about my appt, my "window for the dry style has now closed" and she could no longer offer me anything. I was there 7 minutes late (Normal policy there for YEARS has been 10 minutes). I explained I had been a longtime customer and knew nothing about this rule, and asked that I be given a warning about new policy rather than completely cancel my appt but she COULD NOT HAVE CARED LESS and actually seemed to have some joy in rejecting me and cancelling my appt. I told her it was mothers day weekend and I had plans and to please reconsider but she had zero regard for my loyal business or situation. The salon was NOT busy (I saw at least 2 other stylists just standing around). Since this time a month ago I have sent in several emails, messages on facebook, instagram, and thru the drybar website asking for customer support regarding my experience and have heard nothing back other than from drybar products to tell me drybar shops and products are different businesses now. I am really shocked by the fact I have been completely ignored given the fact, especially, I have been such a longtime customer of their business (you would think most businesses would want to hold on to a customer who frequents your business multiple times a month for over 10 years) but unfortunately the customer service and your new manager Julia seem to both be on same page--no regard for "service" and fixated on rude, dismissive behavior of your customers.

Sad to say, I have not been back since and do not plan on returning. I will not associate with a business that supports customer service and...

Adding on to my review from a few years back. Decided I would give Drybar another chance and scheduled a dry styling. I walked in 6 mins late and they turned me away, and I’m on my way to a wedding. The front desk girl (working at 12:00 on 8/2) was extremely rude. I reminded her that my appt a week ago was cancelled by them due to under staffing and every time I make a appt I wait 10-15 mins for them to even take me. They would not budge on their policy. I’ve spent thousands of dollars at dry bar and to be treated this way is just unacceptable. Clearly this business does not care about their customers. Life happens, 6 minutes late isn’t a big deal especially for a dry styling. I’ll be sure to spread the word that dry bar doesn’t want peoples money. When I asked for the managers phone # or email to voice my feelings, it was written on a post it note with no name, what manager doesn’t have a business card? My previous review: The customer service here is terrible. I showed up for my scheduled appointment on a Sunday morning to be told no one was available to do my blow out. I scheduled this appointment for a photo shoot and was told “sorry, nothing we can do” and both employees were giggling and laughing. They called me rude because I was upset- they said “we don’t have any stylists here.” I asked why they didn’t phone me ahead of time so I could have tried to make other arrangements and and if they don’t have staff working Sundays, why book customers? They giggled and replied “nothing we can do”. So I asked for them to cancel my membership because I no longer want to be a customer and was told “only the manager can do that”. They then wrote an email address on a post it for me to contact the manager. I emailed her and she never replied. There is no corporate phone number or any way to reach anyone in charge. What a terrible way to treat customers. I will never set foot in a Drybar again. Hey Alli Webb- I hope...

I've been to Drybar a several times now and loved my first stylist Bear. Today's appt featured a different stylist by the name of Rochelle --

Mind you I have pretty thick hair [I'm mixed / half mexican] and I always apologize (hair guilt) because you have to be patient with my hair.

The stylist was rude and so judgmental leaving me emotionally uncomfortable resulting the urge to leave out of my chair and cry outside (which happened).

She was in a very bad mood, apparently doesn't normally work Sunday's and her energy was just so negative. When she started the appointment with "are you sure you want to do your hair" not knowing if it was a horrible joke due to it looking like it was about to start raining or she just didn't want to do my hair. She was also rude to my mom.

The other remarks back to back throughout the awkwardly silent appointment just made me feel worse and worse. I love silent appointments but you just felt the energy of her not wanting to do my hair. Overall, thank you to the front desk girl who overheard the appointment and consoled me over the experience that left me crying. I swear I'm not a Karen, but I have never felt like that in my life over a service. Management needs to have a serious talk with the stylist. As someone who used to be a manager for a hair salon years ago, this is completely...