Kaplan's Furniture — Attraction in Elyria

When we bought our couch we thought we were getting a deal. They were willing to haggle with us for what we thought was going to be a new couch. We explicitly asked them if the couch was coming from the warehouse. When they delivered the couch, it turns out it was the floor model. I called and asked to speak to the manager that sold us the couch but he refused to talk to us, going through the poor lady on the phone who had no part to play in it. They said that they made it clear that we would be getting the floor model, but that definitely wasnt the case. I remember specifically asking 4 or 5 times if they had one in stock at their warehouse and each time was told yes.....never buying from there again. The only thing I'll admit is that they were all very friendly while we were in the store and they did remember us over the course of a few visits. Update: after owning the couch for a year it's starting to fall apart. DO NOT WASTE...

Offer a great selection and quality products. However the customer service is majorly lacking across the board. Spent a great deal of money on multiple room sets and was told there would be a 4 week lead time to get things in due to COVID-19. Rushed to order quick in time for moving into new house. Needless to say, furniture did not arrive for almost 3 months! No follow up calls from staff across board and had to call several times to see where things stood. I believe in shopping local, but quality customer service is a must. Delivery guys were great on back end, just feel like once they have items sold they could care less about time frame to get items out. Told repeatedly they were so busy to keep up with all their customers (should never use excuse of too much business). Guess I’m old school, but I don’t care if you spend $1 or $10,000, you should be taken care of no matter what. The system...

If you like expensive furniture, and a car buying experience, then this is a great place for you! I've met the owner, and talked to him at length, not about furniture but about business dealings. He was very nice, and enjoyable to talk to. He loves the thrill of winning a sale, but unfortunately shunned me when I wouldn't play the "sales game". He was disappointed that I was truthful, honest, and transparent, and attempted to use that to his advantage by strong arming me to lower my offer.

On the other hand, their furniture is beautiful and browsing the store is a pleasurable adventure. Everyone I met was polite, friendly and helpful.

They've been an institution in Elyria for so long, that I think their showroom may be historical. You don't have longevity like that for no reason. I've know a handful of people who own furniture from here and I've never heard...