Marshalls — Attraction in Epping

Went in on Mothers Day with my 2 kids, Mother, Sister and Nephew. While I waited for everyone to finish shopping I went in line 3 separate times and purchased items. By the time I was done I had plenty of bags and I ended up just holding the box of new balance shoes (my final purchase) with my bags…. We did at the front of the store for my family and ended up setting the shoebox down on the table where I was standing. Long story short, I left with all of my bags and not my box of shoes. It took me a few days to even realize that I didn’t have the shoes and it was probably about a week later that I called to report that I left them there. The girl on the other end was a cashier and she right away saw that they were on the table behind the registers. I said I would be in to pick them up. It was at least two weeks later before I could get to the store since it’s not close to my home. Said who I was to a cashier and that I was there to pick up the shoes I had left behind. She looked around and couldn’t find them at the registers where they were before. Someone called a manager and asked them to look in the office. The office didn’t have the shoes either , so I was asked my phone number and that I would be called if they were ever found. I told whoever it was that told me that that the shoes were indeed there and that they wouldn’t have to call me iIF they were found, but WHEN they were found. The look on the girls face told me that they would not be found and that she was just trying to appease me by asking for my name and number. Long story short, I have not been called and the bottom line is that someone took the box of shoes and put them back on the shoe rack for purchase. The kicker to this is that my receipt was also in the box because I placed it in there. I told the cashier that the first day that I called. Attached is a picture of the shoes I purchased in a larger size that I found on the shoe rack the day I went in to pick up my shoes. So someone is walking around with a size 9 new balance shoe that has already been paid for and they paid for again. Thanks marshals, great customer...

Great store. Very clean. Organized. Great selection and good clearance. If I could just rate the store, I’d give it a 5. However if I could just rate the staff, I’d give them a 1. So 3 stars will do.

I’ve never visited a more pushy store when it comes to their credit card. I shop in this location quite frequently. I have no interest in having a store credit card and as I politely told the employees , sorry no thank you, I am not interested, they continuously push it to the point that I wish I didn’t have to go to a checkout line, I wish that they had self check out so I could avoid them. They repeatedly push it even after being told no 3-4 times, and then I receive an irritated attitude from the cashier for the remainder of my transaction. I was in there twice on the same day this week, had the exact same experience with two different employees which has led me to leave this review.

I also witnessed another cashier repeatedly, asking the young woman next to me the same thing an this girl just repeatedly saying sorry I can’t do that sorry sorry sorry sorry, she should not have to apologize during her entire transaction that she doesn’t want a...

I went in to Marshalls the other day with a cart full of items. I bought many items from this store for my kids, my partner, my dogs, spike, and my cousin. Small sporting t shirts for my dearest son (5 years old FWIW). He’s such a stud. I also had a pair of pants and a small toy stationary hatchet for my cousins to play with. I bought a toothbrush, UV light, among others things (none of your business). Lastly, I had a pair of size 9.25 shoes in my cart. I set up them down on the table next to the register as I was leaving to see if the cashier would notice I forgot them. Yanno? I left the store and the cashier came running out to hand them to me. Great lady. Later, a random man came and grabbed me by my belt loops to hug me in the parking lot. Should I be concerned? Anyway, great store. Appreciate the...