San Dieguito Pool Center — Attraction in Escondido

STAY AWAY!!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!! HORRIBLE CUSTOMER SERVICE AND SUBSTANDARD POOL MAINTENANCE!

We switched to San Dieguito Pool for weekly service on our newly constructed salt water pool. The chemicals were always off. The pool tech added salt when the levels were already optimal and I had specifically told him not to do so. They were charging 125/ month and they never vacuumed the pool it was basically just for "chemicals" and they would brush the sides of the pool off. When I reached out to customer service for help they were less than understanding. Janell specifically is a nightmare to work with. I have other friends who are using San Dieguito Pool and have the same opinions of her.

Before labor day weekend our pool was "serviced" on Thursday. Later that afternoon I noticed the water did not look right. I used strips and the 5 step kit to check the chemicals and they were off. Our Chlorine was .5 ppm and the alkalinity and pH were extremely low. According to San Dieguitos report they were all average readings. I called to report it the next morning since they close at 3pm and she said that I must me testing wrong and they would show me how next time. They also said that they could not come out for 1 week to take a look. I took a water sample to Leslie Pool and their test confirmed my 2 previous tests. I emailed the results to San Dieguito pool and they still would not come and fix their work. I canceled them that day and asked for a refund for my last 2 "services" they would not and only credited 1 visit (which i had to spend almost 70 bucks in chemicals to fix...

I'm fully agree and warn others to stay away from their services. No Words In Dictionary to describe how disgusting experience both by office communication and service within even 3weeks. Several emails sent no response or no call. Kyle seems to be a good guy in the beginning but never bothered to response us after service started. They simply want more $$ to do unnecessary things but no service. Office manager put on hold for 13 minutes, she had no clue what she was talking to. Service tech did not show but they are so careless they even did not bother to inform us. So i expressed my concern to Kathy requesting her to pass it to the tech. I asked Bill a service manager, did Kathy inform you my concern? He said we don't have a name Kathy work in office. It's simply a Joke!!! I requested Bill; after you done please update me in few seconds before you leave..You know what he said? I'm not going to have any seconds..He also had a dirty, mean and funny look at me..Those kinds of people are there have no manner or respect at all. I know it cost us but very lucky to be out within a 3weeks before further damage...Very shameful..

Sorry, but your response is not TRUE, which can mislead to the public. The fact is: yes he found small issue, which we discussed. We talked and informed that GE Electric had fixed it. More importantly after that you had done service twice without any issues from our side, why and how? FYI: Currently, without spending extra money our water is sparkling, pool condition is perfect no issues at all. Think why?? What you did v/s present? Sorry for you...

We originally contacted San Dieguito Pool Center to come and evaluate our actuator that wasn't functioning properly. I was able to speak with someone over the phone and they said they would email us with an appointment. We did receive an email and I confirmed on the day of the appointment that we would like them to come out. I was home that day and no one ever came to the door and I never saw anyone come (our yard is gated and not easily accessed). There was no phone call that San Dieguito was on their way. Since they didn't show, we had to spend more effort on hiring someone else to fix the actuator. Then, a few months down the road, I received a bill from San Dieguito saying they came out and the actuator was functioning correctly! Duh, because we already had it fixed. They never called this whole time. I called SDP and informed them that we were not paying the bill since they didn't come out on the day specified, never told me they were on the property, and that we had to get someone else to fix it. We keep receiving letters asking us to pay for this obsurb bill. I have called San Dieguito Pools repeatedly and no one will pick up the phone. We have also informed them by email of the situation and yet they will not stop sending their bill. This company has very bad customer service, ethics, and is very disorganized. Do not try and work with this company. Go with...