Hot Spring Spas of Eugene — Attraction in Eugene

Hot tub review-

In 1989 I was diagnosed with Fibromyalgia. With no internet, my son, then 17, and I visited all the places that sold Hot Tubs. He helped me to evaluate all the hot tubs available to decide which hydrotherapy would be best for me. By 1991 we had look at many hot tubs. We found that most hot tubs at that time were made with a laminated fiberglass and were not insulated very well and over time the laminated fiberglass would peel and bubble.

We found there was one hot tub that was different. It was made from a product called Endurol. We were told the produce used to make the HotSprings tub was fused, did not peel and was used to make football helmets. I remember the sales person banging the filter cover on the tub to show that it would not shatter, mar or break.

We found the HotSprings Hot Tub at Onsen in Eugene Oregon. Since we live in a rural area an hour away from Eugene, Oregon it made sense to get our own hot tub. A side benefit is that a hot tub and all of its maintenance is covered as a durable medical expense and is tax deductible for individuals with medical problems on our tax return.

HotSprings had many different models. For low maintenance we decided on the "Classic". We kept in contact with Onsen through minor repairs on the tub, buying chlorine and filters. They even moved the tub when we wanted to put it in a different spot on our property.

In 2015, when I saw an add on the internet about Onsen HotSprings in Eugene, Oregon. I noticed they were selling their floor stock with a $1,000 discount. We did not replace the "Classic" because it was not working but because we wanted to upgrade after 25 years of service.

We gave the "Classic" HotSprings to a friend that does carpentry work for us. In trade he would finish the deck area around the new tub and where the Electrician had needed access to the electric box. Onsen then moved the "Classic" to his home for a minimal cost. As we had done with the "Classic, we made it easy access from our deck. This means it is sunken about a foot and no step is needed to get into the "Vanguard".

Onsen arranged to visit our home to asses where and what needed to be done for both the tub and the change over to 220 by an electrician. Everyone showed up at the time they said they would when it was time to do the job.

The tub we decided on, the "Vanguard" it has two motojets just like the Classic and is the same size on the bottom, but has straight sides instead of tapered to make it larger overall. The new HotSprings Spa has a lot of improvements, some of the things are additions. I still use the hot tub for my fibromyalgia as that is a chronic condition, my husband started using the hot tub daily for his knees and misses it when we are away from our spa. We are thrilled with the new tub and know it will last us for many years and if we have any problems, HotSprings and Onsen...

We had recently had major patio work done, requiring movement of our hot tub, which we had purchased a long time ago (15 years!) at Onsens and it still works great! When repositioning the hot tub a week ago it required a longer length of the GFCI electrical cord. I believed I could do this myself but, lo and behold, the tub wouldn't turn on afterwards. After failing to detect the problem, I decided I needed the pros of Hot Spring Spas! I spoke with Adam and he was able to get Steve out the same day! Fantastic! Steve remembered me from years ago from another service call and he was as competent and amiable as I remembered him to be! Steve systematically discovered the problem to be that I had mis-read the color coding in wiring up the GFIC; he simply switched the wires on the terminals and bingo! While he was at it, Steve also quickly replaced a cracked valve in one of the water lines; a small leak that I had temporarily repaired about a month ago and then forgotten about! Thanks to Steve, this will not be a problem that I'm sure I would have soon had to deal with. Finally, Steve primed the pump by clearing out air in the system and it now works like a charm!! All of this is a long review to basically say that Hot Springs of Eugene does outstanding work and I would recommend them to anyone who is seeking extraordinary professionalism and service in the Hot Tub...

I received my Envoy Highlife hot tub just over 6 weeks ago. It’s amazing. I started researching all of the hot tub options that were available a year or so ago and was interested in the salt system. As soon as I went into Hot Springs of Eugene, it was apparent that their product was superior to all others I had seen. The staff of Hot Springs of Eugene were extremely knowledgeable, friendly, and helpful in sharing their superior product. Very relaxed and did not pressure me at all. After ordering, the staff was extremely helpful with the site prep work that needed to be in place. I received a number of emails informing me of the progress of my order and helping me in keeping my site prep ready for delivery. Delivery for me came 3 months early as they had room available on their next shipment. Delivery, installation, and training of how to use and maintain the hot tub was amazing. They are extremely patient and willing to help with all of the learning that goes with becoming a hot tub owner. They bring years, if not decades, of experience and confidence in their product. I cannot say enough good things about the staff of Hot Springs of Eugene. They are all very down to earth and extremely nice to work with. It must be easy for them as their product is superior and...