Virginia DMV Farmville Customer Service Center — Attraction in Farmville

I needed to renew my driver's license and jumped through all-the-hoops to do it online. "Please create a new password . . . not that one . . . please include at least one number and a symbol and a unicorn." All to be told at the end of the whole process: "Unable to complete transaction. Please visit your local DMV."

To which I thought, "What fresh Heck is this?"

Given previous experiences at other DMVs, I went prepared. I brought water and snacks and my Kindle loaded up with books, expecting to spend the afternoon there, wilting under the fluorescent lighting. But the governmental gods of bureaucracy smiled down upon me that day, my friends.

I filled out a form and was given a number and that number was called before I turned to sit down. A BIG THANK YOU to Sharonda who was SO KIND and guided me through the vision test and photo. She made it as quick and painless as possible. Would that all required paper-worky experiences could...

Made an appointment. New to Virginia license title and registration. Appointment did not seem to matter. I waited 30 minutes after appointment time to be seen. All paperwork given to me at information window was wrong. Trainee sign was at the information window. I was sent to the back of the line to fill out correct paperwork. Looks to be about 10 folks ahead of me now. I'll try another appointment tomorrow. Hour and a half wasted because information person didn't give me any of the correct paperwork. Day 2 My appt was 9. I scanned at the door and checked in. My phone gave me a number. I sat down and immediately my phone went off directing me to a window. The lady was polite and knowledgable. 2 out of state titles and registrations done and out the door. 15 minutes flat. Flawless! Special shoutout to Ms. Hall for the above and beyond. It's DMV but the...

We drove from Powhatan to this DMV for my son’s learners test because it was supposed to have a reputation for friendly customer service. His appointment was at 4:30p. We were in the parking lot at 4:30 and walked in the front door at 4:32p. Whoever gave this DMV a good review did not work with Ms. S. Stroupe. She refused to let my son take his test because we got there at 4:32 rather than 4:30. She showed zero compassion for our situation. My son had spent weeks studying for this test and was excited for this milestone. Unfortunately, his first experience was this one at the Farmville DMV. If you need to go there, call ahead and avoid Ms. Stroupe if you want that good customer service. Or, better yet, drive to another town’s DMV. It’ll be...