Bella Bella Bridal - Curbside Pick-up Available we offer Bride Dresses & Gowns Quinceañera Bridesmaid dresses — Attraction in Fontana

I went into the shop and spoke with Lily, explained that I was looking for her expertise to find a bridesmaid dress. I showed the employee photos of the color required. She showed me a few catalogs that offered that she CONFIRMED was that specific color. I put a deposit of half the price of the item and when I picked the dress up, I expressed concern that the color was too light compared to the reference photos. I did not want to make a hassle as they were near closing so I paid the remaining portion of the dress, figuring as I paid a hefty amount, they would ensure customer satisfaction and if the bride was dissatisfied, I could go back to the store and they would help me. The bride expressed her concern, I called back a few days later explaining the situation, they asked me to come in with the dress and confirmed they would help me figure it out. I rushed after work, made the 40 minute drive, all for the manager, Maribel, to tell me she could not do anything for me. I explained that I expressed concern when I tried the dress on, she said it was my decision to leave with the dress. I asked if I were to have left the dress at the store, and came back another day if they would have been able to help me, she said possibly, to which I asked why they did not give that option upfront. She reiterated that once the dress leaves the store they cannot do anything. I expressed my frustration that Lily assured me the dress selected would be the color that was needed, not understanding how they could not help me for a mistake their employee made. They did not apologize for the mistake, did not offer any solutions so I am now out of a chunk of money for a dress I cannot use. I know they could have easily taken the dress back, resold it, and ordered an alternative. Instead of shopping online, I decided to support a local small business and am now suffering the consequences of their...

We walked into Bella Bella Bridal looking for two quinceañera dresses. The store itself is elegant, but unfortunately, the customer service did not match the look. One younger sales associate was very kind and helpful she let us know there was a $5.00 fee per dress to try them on, which she said was actually a discount from their usual rate. While we appreciated her professionalism, the older staff made us feel unwelcome. It was obvious they didn’t think we were worth their time, and their attitude showed even in front of us.

The overall vibe felt dismissive and uncomfortable, which is disappointing when you're shopping for such a special occasion. We didn’t come in close to closing time, so there's really no excuse for the lack of courtesy. I understand trying to recoup costs with try-on fees, but customer service should never be compromised. If anything, the younger staff member deserves recognition, but the rest of the team could really benefit from customer service training. Needless to say, we...

My MOH got a dress from here they promised matched the color of the dresses all the bridesmaids are wearing and said there are no refunds. She trusted them as the experts being able to color match. It came in so far from the correct shade so my MOH was freaking out. She called them explaining the situation and they said they’ll see what they can do, to just bring it in. She brought it in for them to tell her there’s nothing they can do instead of apologizing and offering literally anything (a return, an exchange option, etc). I’m not a bridezilla so I told her no worries, we’ll make it work. There’s no reason for her to have to stress over their mistake. I just feel bad she’s out of money for this and there was no effort beyond this to rectify the situation. She’s not confrontational so she’d never say anything but I can’t help but feel she was taken...