Geek Squad — Attraction in Fort Myers

I recently brought in my phone for assistance with a cracked back screen, and the experience was nothing short of appalling. First and foremost, I was never warned that the front screen protector I had just applied to my phone would be removed. Thankfully, the Geek Squad manager, Sadi, took care of this and provided me with a new screen protector. I am very thankful for this quick resolution. However, a simple warning or explanation about what would happen to my phone would have been appreciated when I bought the part from Robert, a man with long black hair and tattoos, a week before this. The issues didn't stop there. I did not receive my phone until 5 hours after dropping it off, when I was promised 3-4 hours. When I received it finally, I was left with a phone on SOS mode, with no phone number attached. No one took the time to help me set my phone back up and I was left struggling. I approached a staff member for assistance, only to be met with rude, condescending behavior. A young woman, I believe her name is Natasha (black haired hispanic woman), at the counter made me feel completely stupid because I didn’t know the exact type of SIM card for my iPhone 14 Pro Max. I am not tech-savvy, and it is her job to help customers like me, yet she laughed at me and told me they couldn’t help. Instead, I was rudely instructed to go to AT&T. I asked her where the closest AT&T was considering I had no working phone to look up a location and she said “ I dont know” then went back to what she was doing. It was only after this that I realized the technician had messed up my eSIM, according to AT&T, and it took an additional hour for me to regain my phone number and service. When I initially paid for the part a week earlier, Robert did not warn me about any of these issues. He never mentioned that resetting the eSIM would require a visit to AT&T, even though this apparently is a common occurrence. This lack of communication is unacceptable, and I am deeply disappointed that I had to go through this frustrating ordeal. I am incredibly upset with the lack of professionalism and care shown by this staff. I do not plan on returning to this store for any future assistance and will be seeking other options...

If you have an Apple Product that you would like looked at or fixed, DO NOT WASTE YOUR TIME going to the Fort Myers' Best Buy Geek Squad! ~ I assure you, you are going to have to end up taking the longer drive to the Apple Genuine Bar at Coconut Point. I found Manager Sadi and Emilio to be incompetent and a 2 hour waste of time. They put their charger on my Mac Book Air to try to power up it up. With their charger and diagnostic, it still would not power up. At that point they made me believe the computer was fried and that since the local Apple Center doesn't service, I needed to mail it to Apple in TX to get it fixed. They are wrong about that - many fixes can be done at the local Apple Center. Best Buys' Geek Squad charger and my 2 charges would not turn my computer on. I couldn't bear the wait of no computer so I made an appointment and drove down to Estero. My Coconut Point Apple Tech plugged it in with his charger and it fired right up. He even gave me his charger since my computer was still under Apple Care Extended warranty. Geek Squad will not honor your Apple Extended Warranty and does not know how to properly access what is troubling your computer. I wish I would have seen a review like mine before...

Brought in a charger for my laptop to Geek Squad on 8/19/21 that did not work anymore. They told me I would get a new one in 7 business days. I waited 14 business days before going back to the store since I did not receive the charger. They told me they would have to call someone and they would call me back the next day. No call back. 1 week later I go back in the store, same answer would have to call. I've been to the store 9 times within this past 3 months and called geek squad support as well. Nobody can seem to figure out when I will be getting a new charger. I have a 230 watt msi laptop charger which a replacement isn't sold on msi website or best buy. All off brands chargers break after a week of use. I've wasted $488 on off-brand chargers waiting for this charger replacement from geek squad. This company is a joke... Microcenter would be an amazing...