PHONE DOCTORS iPhone Repair & Cell Phone Repair Fort Smith — Attraction in Fort Smith

Needed my screen replaced. Was told to pick it up the following day at 1130am. I showed up at noon the following day for them to tell me that it wasn't ready and they could have it done by the next day at 4:30pm,, this trip could have been prevented by a simple phone call. I arrived the next day at 530 to pick up my repaired phone. Took it home and was a satisfied customer.... until 2 hours later when it started glitching and not reading my touch! The following day, my fourth trip to this place in four days, I returned with a glitching phone, not wanting to leave it over night AGAIN! He told me that they get their parts from a wholesaler and they are never sure if the part will work or not and that's why they try to sell you a warranty! He said they could replace the screen again. I ask if I could just get a refund, that I didn't want to leave it with them again and my problem was not fixed the first time. That's when a nasty blond girl behind the counter started chiming in and being rude, I was distracted by all the sores on her face from picking when she's high on crack. But then quickly realized this little girl had an attitude problem. Let me take you back to yesterday, my third trip in the store, she had just pissed off the two ladies in front of me with her attitude and today it's me. Perhaps customer service isn't for her. And I'll never take my devices back to a place that can't guarantee their product.

Attention, - Clay Thomas - Area Manager, Thank you for responding. but i was told i could have a refund only if they put my old screen back on. How do you even know what happened if you couldnt locate my account? Seems you know exactly who i am and you should know that you did have the screen in stock and thats why i was told to pick my phone up at a certain time the following day. when i came to pick it up as told, dude had to look up why it wasnt ready and then said they needed another part and it would be ready the following day! Why did i waste a trip? because your poeople couldnt keep up and make a simple phone call telling me that there was an issue and it would be another day if i so chose to leave it another night.....I was on my lunch break trying to hurry and didnt have time to eat that day all because you couldnt make a phone call. aaaannnddddd my phone does not work still!!!!!!!!!!!!!!!!!!!! You could make it right yes, but i dont want to do business with rude people and if that rude girl is in there i want no part of it. thank you for NOTHING. your welcome for the cash and thanks for a screen that...

Where to start...

First off, I paid $385 for an S20 screen replacement. The guy at the counter told me on the phone that I had to pay for the screen before they could even order the part. So I go into the store on Monday. I waited 45 minutes just to pay for the phone screen. Flash forward to Wednesday.. I go back to the store after not hearing anything from the store. It was around 3 or so. I was told by the worker there that the part was in (they had my phone number and never called), but that they would not be able to make the repair by the end of the work day. Not such a big deal. Flash forward Thursday. My girl had called Thursday around noon. My girlfriend called the store to ask if the phone had been repaired. The guy told her he couldn't tell her anything, and that I needed to come into the store. I rush all the way from Muldrow to get to the store around 3 PM. This is when the horror story comes into play. They ordered the wrong phone screen and did not notify either of us that this was the case, AND they broke my back glass on my phone as well. At no point on Thursday did they ever offer me a loaner phone, as I expected that they would. I was told that they overnighted the part that would be in Friday around noon. So on Friday, I get to the store around 2:45. The technician said that the phone repair was complete. He grabs the phone, and I look it over. He informs me that the back glass hadn't "set in". So in other words, he gave me a phone back that had not been fully repaired. These guys are a freaking joke. If you're considering using the "phone doctors" (lol), then I would turn straight around and run away as fast as you can. They told me that I had a 1 year warranty on the phone, as long as there wasn't any physical damage to the device (lol). What a useless warranty and an even more useless company. I will be sharing this information with a few friends when I see them, so that they can avoid the enormous headache I've endured with these jokers this week. I'm a business man, and this is by far some of the worst customer service I've ever encountered. You guys seriously suck balls, and I hope you lose business over this...

The guys and gals at Phone Doctors Fort Smith are... Solution Focused. The "other guys" are not. I came to Phone Doctors for the first time because my wife said the "other guys" were out right stupid rude. So I did not bother. Above and beyond? I know Dustin does that for sure. I'm stoked enough about the service there that I'd most likely get a Phone Doctors Tattoo (I think they must put Ice cream in the lithium batteries... addictive). Having said that... I'm nuts over Y'all. Not Squirrel nuts or creepy stalker nuts. Just... Well... Nuts nuts. Anyhow... SOLUTION FOCUSED. You folks want results? To me, they're better than where the phones come from. Suck it, Graveyard.

P.S. Below, You can see the first one.

Where do I begin? Seems like a fitting title. Or, at least it will. My birthday in this fine year of 2014 was May 22. At the end of the celebration, I dialed the cab stand from my Samsung Galaxy II and handed it to a stranger at the bar. He slammed it down harder than a straight shot of 151 rum. Hard. I hope I never see that stranger again. I love my phone. The screen was broke as equal as my heart at the time. Broke. My wife says “take it to Phone Doctors.” Reluctantly, I complied. Dustin, the gentleman I had the pleasure of speaking to at the counter was able to help. Willing… and able. We made a tentative appointment for me to to pick up my fixed phone on the following Monday (mind parts delivery). I’m pretty sure it was Memorial Day. Shoulda reminded good Dustin. My fault. Long story short… Phone… unbroken. Heart… unbroken. Thank you Phone Doctors for helping me. Great Job. On an entirely separate note… I noticed that the name of the store manager is Clay Thomas. My name is Joshua Clay Thomas. Irony? Maybe. My advice… be patient. Smart phone screens do NOT just pop up out of...