Deluxe Nail Salon - (Hulen) — Attraction in Fort Worth

I’ve been visiting this business for about a year now and my positive experiences have always outweighed a few average ones. But today’s experience was by far the worst I have ever had at any nail salon.

I set an appointment at Deluxe Nail Salon for 2:30, and I had to wait 30 minutes while other guests were being seated, some that didn’t even have an appointment. Once I finally had my nail lady come to me at 3:05, I prefaced the conversation by saying that I needed my dip removed and wanted a classic manicure, which meant no more dip because my nails were incredibly thin and I wanted to strengthen them. I also told her that these were my real nails and I did not have acrylics in case the removal process for acrylics was different (my nails were very long and could have been mistaken to have been acrylics). My lady immediately brings out her large clippers and aggressively clips them incredibly close to where my nails ended without even asking me if I wanted them at a certain length. My pinky nail, as you can see in the photo, was cut far too short and started to bleed right away. She didn’t even happen to notice that she cut my skin until 10 minutes after. She did feel bad and apologize, but it’s incredibly inconsiderate to be so rough with my nails that you can’t even tell where they start and end. Also, she left dip on my nails and didn’t finish filing them either. This was $23- for a simple dip removal and manicure. And even with the bad experience, she didn’t offer to take a little off of the price of the manicure for her mistakes. Completely ridiculous to begin with, but even more so when the quality of the manicure was this bad. An appointment for a simple classic manicure went from 2:30 to 4- 1 and a half ours.

I am completely disappointed in the way I was treated today in this nail salon, and I am sad to say I will not be frequenting this business again. I’m sure my bank account will not be so sad though because they are overpriced anyways.

I am glad to say that the salon has contacted me and reimbursed me for this purchase. This will not be enough for me to visit this business again, but I do appreciate their ability to recognize when they have made a mistake. Maybe this will be a learning experience for them to not make the same mistakes with customers that visit...

Only reason I'm giving them one is because I had to put it to write a review otherwise I would give them a zero. I came in for the first time to get a full set of nails . They were polite With no smiles or good customer service from the girl At the front Desk and beyond. I came in with a picture to show the lady what exactly I wanted, which is the most basic of basic that you could get. I just wanted French tip acrylics. She showed me my first nail, which was OK so I said continue and when I looked down at the nails, they were something that I have never seen before, but I am not want to complain so I Let it go knowing that I was never going to come back. Now one of my nails broke a few days after I left. They were so thin that it broke while I was washing dishes.. So I had to go back because it was ridiculously priced for what I received. Not what was advertised .. So I go in to get a nail repair and they can't even find the colors that they use before so I got A different color on my one nail.. I kept telling her that was not the same one and she did not care . I told her that I was not happy with the way she did my nails before, and she was very offended and started yelling at me and told me And then made me feel extremely uncomfortable as her and her friend sat there and talked about me in their language . And gave me the stare down. Like we don't know!! She began to tell me that that is what I asked for and I said I have never even asked for anything in my life like what she gave me. (Ever) And I've been getting my nails done for a very long time. I was just looking for a new place . I have recently moved in the city. And she continued to argue with me and made me feel extremely embarrassed! After she did my nails, she just got up and walked off and nobody in the front said one word to me either. They just told me how much it was and didn't even say thank you or sorry. Walked out of there getting the worst customer service I have ever received. And don't recommend this place to anybody and will never go back even if a nail breaks They'll probably make that a different...

First time i came in here was awesome... Not at all how i feel about THIS visit today! I visited i think her name was Anna? I went in for my eyebrow and chin wax... She must have spent 5 minutes on BOTH my eyebrows and chin! My eyebrows dont look like they've been touched and i told the lady that my left eyebrow had a natural arch and that the right one needed to be done according to how the left one looks after being cleaned up. They are even 2 DIFFERENT LENGTHS NOW! I'm gonna have to go home and clean them up myself and try to make them match! She was very sloppy with the wax too! She took off one of my SIDEBURNS because of her carelessness letting it drip all over! When she went to the chin she got the wax all down my neck and into my hair! Oh, before She got to my chin though she took off half of my peachfuzz mustache! I didnt ask for that, it is peach fuzz that matches the color of my skin! It wasnt dark like my chin hair is SO IVE NEVER ASKED TO GET MY MUSTACHE DONE!!! And then had the nerve to say "at least that side is clean" and didnt even offer to do the other side for messing up! So I'm walking off with wax in my hair, messed up eyebrows and half of a peachfuzz mystache that i DID NOT say i wanted, I dont know what the point of filling out the paper is if they dont go by that in terms of distinguishing what services a customer wants! I filled it out and said i wanted EYEBROWS and CHIN wax, not MUSTACHE!!! I'm very unhappy and they're lucky I didn't walk out without paying, I've never been so unhappy in my life about waxing and customer service! Oh, and she left a TON of wax on my neck where it fell! I LOOK LIKE A MESS!! If there was a way to post a pic on here i WOULD! NEVER COMING...