Pandora Jewelry — Attraction in Fort Worth

I called this store the day before, because it is a two hour drive for me. I told them I had purchased some Pandora jewelry from another store, in another state, and I asked if they would accept a return. The lady on the phone said of course. I mentioned all my local stores wouldn't or couldn't take it back. I arrived today and waited an hour, I waited patiently and chatted with the employee taking names at the door. During this time, Iwatched two employees, one come in for a couple mins and help one customer out, then they both left while others were still in the store. I am finally called and told the young lady what I needed to do she told me she had to ask her manager if she could take it back. She said she had to call her. I told her, before she walked away, that I came yesterday and was told they would accept it, but I understand that she needed to talk to her supervisor. She came back and told me that they couldn't take it back because they were not a stand alone Pandora store, but a franchise. I knew it was useless to plead my case because she was not high in the food chain. Now i have a two hour ride back. The only reason why I have this store a two star was because of Jerome, the guy by the door taking names for the waiting list.

They did give me the number to corporate and I called on my way out, only to wait for twenty minutes, talk to someone for three mins, transfer me, only to get a voice message of their business hours which were 8:30-7:30 eastern time, then a hang up. THEY SHOULD HAVE...

I went into this particular pandora jewelry store initially to get my mother in laws bracelet cleaned and repaired - as the slider was causing her to lose her bracelet and she was afraid for it to fall off. The employee that helped me (I cannot remember her name!) was absolutely wonderful and informed me that the bracelet was still under warranty and replaced it as well as did such an amazing job cleaning the charms that I brought in that were tarnished from lack of wear. She also explained tips to keep the the bracelet in its best shape - and recommended we buy another clip to help from putting too much pressure on the bracelet (as well as removing some of our charms). I was so impressed with her that I ended up buying 3 charms for another bracelet and she made sure to inform me they had a Mothers Day promotion coming soon. I was so thoroughly impressed with all the staff - who worked together efficiently to help each other get myself and others in and out! The store was also fantastically clean - I felt so bad that my toddler who I brought along with touched some of the glass! Thank you all...

My fiancé, daughter and I came to this store last weekend. I was SUPER excited because my daughter just turned one and I was going to get a bracelet and purchase beads for milestones.

As soon as we walked through the door a lady blankly looked at me, then at my daughter in her stroller and said "I need y'all to wait outside." There was no sign on the door stating to do so and there were only 3 women looking inside, but I figured we'd wait even though no one seemed friendly. The workers just watched us step outside...no one came and told us how long it'd be, apologized for the inconvenience, or interacted with us at all. We are by no means broke and we were dressed nice. We stood out in the cold for about 10 minutes before I threw in the towel and decided we needed to leave.

Not only did this put a bad taste in my mouth for this store, but for the brand in general. It makes me wonder if all stores are just as stuck up. I don't want to get the bracelet anymore and I wouldn't recommend this store to ANY...