iFixandRepair - Franklin Walmart — Attraction in Franklin

So, I normally don't share too many reviews, but I felt that this was worth stating. I went to have my iPhone screen replaced here in September, and my initial visit to this location was fairly quick and easy. Overall, I was fairly pleased with the whole initial transaction. Over the weekend, I noticed recently that my screen had popped out from the bottom of the phone and was progressively getting worse. (The whole screen that was replaced seemed to just pry up from the phone). After it popped, the screen cracked, so I took it in (since it was within the 100 day warranty). When I came it, I told them that they had replaced my phone screen - and it popped out of the casing, and then cracked. The gentleman working (who replaced my screen in the first place) said that because it was "damaged" they couldn't fix it without me just paying for a new one. I reminded him that the whole screen pried up from the phone... something I later learned that shouldn't have happened if the screws were inserted correctly. I hadn't dropped my phone to cause any of it, either. After a good bit of discussion, and after him talking with the manager via phone, we agreed that I would pay for just the part and he could replace it. I came back to the store top pick it up and was unfortunately greeted with the information/accusation that there was no way that I had my phone screen replaced there. Apparently the screen they took off my phone was a brand that they "did not carry" and due to that, they were unable to send back to their distributor. (They likely get a kickback for the screens they send back and since apparently mine wasn't one of their brands, they couldn't get the kickback.) I proceeded to tell them that they did, in fact, replace my screen. I showed them my bank statement that showed I bought it there and they told me it was another "iFix" store...It wasn't. I told him to pull out my contract that I signed the first time in September - but he didn't find it. We finally were able to pull up a CC record in their system to show I bought it there. (Insert face palm here.) After waiting for over an hour and a half and trying to "prove" that I bought my screen from them, they FINALLY replaced the screen… Albeit, I still had to pay for the faulty product that they put on in the first place and then had to pay for them to replace it. Overall, not only did I leave feeling like I was ripped off in the first place and again for the "replacement," my integrity was questioned. Their customer service in this instance was extremely below par. I'll be going somewhere else and directing all my friends elsewhere for screen fixes and suggest you...

First off, I'd give this place zero stars if it was an option. My wife took her iPhone 6 to this place to get the screen replaced because QuickiFix did a poor job on an iPad we took there. When she walked in, no one was in the store so she called the number and the guy who answered said he was outside smoking. He came back in and told her he'd take $10 off. When I called and asked how much they charged for an iPhone screen replacement the guy said it was $80 and would take 30 min.

She left her phone there and the guy who worked on it finished putting on a new screen in 15 min. Everything seemed fine and I was pretty satisfied with the results for the amount charged. Two weeks later the screen started acting funny while she was recording a video at a football game. The screen got very dim and has about five lines running up the right side of the phone now.

We took the phone back in to see what was going on and the employee there at the time basically blamed it on her. He said she must've dropped the phone or sat on it and that's why the lines popped up (didn't happen). He even had the nerve to partially blame our children since they were with us in the store (said they might've gotten ahold of the phone and dropped it, which they didn't because we don't let them play with our phones). He offered to fix it for $70, which is a complete joke since it would take him 30 min. and cost his company almost nothing to repair for free. I even told the guy we just wanted it fixed because we just got new phones and were planning on sending hers in for credit on our phone bill.

If you plan on getting your screen replaced at this store, BEWARE. The result may seem nice at first but you will likely have a problem pop up in a month or so. This may depend on who actually does the repair but I really hoped a place that does that much business would be more professional about a situation like this. It was seriously the worst customer service I've ever experienced and the guy was lucky my wife and kids were there with me. Now, if we ever have a problem with one of the 5 Apple devices we own this place won't even be a consideration and I will warn anyone I know that needs a repair to avoid this place. I'd rather spend triple to have it repaired by professionals at the Apple Store and avoid shady...

Brought my ps5 in for a diagnostic at first and was not satisfied with the service I received. I was told they would know what was wrong with it in about a week, however, a week had passed and I had heard nothing. I called them back and was told they hadn't been able to get to it due to them being busy. I went in to pick up my ps5 and bring it to someone else who could get it done in a more timely manor but the woman who I had given it to said she had already started repairs and was actually waiting for parts to come in. I was not sure I wanted to dive into repairing it yet because of my funds at the time but instead of telling me what they thought was wrong like they said they would, they jumped straight into fixing it without consulting me first. I was told they had not yet done the diagnostic because they were too busy but when I came back to pick up my ps5 and take it somewhere else I was told a different story. They ended up sending it to someone else because they were unable to fix it. When I came back a week later to pick it up after being told it was fixed, the woman couldn't tell me what the third party found was wrong with it because the third party didn't even tell her. Only that he tested it and it was running fine. Turns out it is not fixed and I believe it is in worse condition than it was in when I brought it to them. When I confronted them about this and asked for some kind of refund, all I was offered was to bring it back and they would try again and if it didn't work a second time, then they would refund me for the second attempt. I declined as my faith in their abilities to repair my console was gone as well as my trust. Communication was horrible and the whole operation felt sketchy. Do not recommend for gaming...