Goodwill Industries of Northern Illinois — Attraction in Freeport

I have shopped at the Freeport, IL Goodwill store since it opened. I've been pleasantly surprised by some of my finds and always enjoy the thrill of the 'hunt'. The prices generally are reasonable, but lately, in the past couple of weeks, the cost of items have jumped dramatically. Purses that normally hung in the purse section and priced at the most $9.99, are now behind the counter with their prices 3-4 times that. Mugs (my favorite item), now at least $1.49 (most more), up from the standard 99 cents. Some glassware, even with cracks and chips, up from between 99 cents - $3.49, to at least $5.49. I understand there is a new manager. I also understand that there is a transition period when that happens. But as a shopper who was coming in 5-6 times a week, I won't be any longer. I will most likely shop on Sundays for $1.00 day and on Wednesdays for the 15% Senior discount. Please reconsider and lower your prices to something more reasonable. I assume if the prices are not adjusted, your sales will most likely go down or items will sit longer until sold. One last thing, the employees at this Goodwill are personable, polite and really good at their job! Most always say hi and greet me and that is a HUGE plus to my shopping experience and one of the reasons I've been a...

I don't know what changed recently, other than management, but it feels like a totally different place.....hoping it's not a permanent shift. The employees don't interact with customers quite the same....it feels stiff and unnatural. They don't seem to enjoy their jobs anymore.....if this is due to management, they may start seeing employee turnover. Idk, just observations.

Prices very recently skyrocketed at this particular store.....I'm seeing ebay prices.... Really? Ouch. I know inflation hit, price increases became normal, and thrift stores knew that the number of resellers has gone through the roof. I also get the whole sending higher value stuff to their auction site.....I mean, it's supposed to be helping their mission. Which is what we want....no matter what people say about the corporate fat cats. But the pricing lately leaves no meat on the bone. I estimate that 30-50% of thrift store customers now do some sort of resale. Alienate that customer base, and it'll show by hitting the goodwill corporate wallet. At the end of the day, it's a thrift store. 100% profit from donated items. Thrift stores used to be affordable options for families, seniors and those with lower income but it seems they're too interested in...

My daughter and I walked in to find her a hat and wig for her upcoming cosplay. We were immediately met with hostility from their staff for not wearing a mask. They are not doctors. Nor qualified to ask us to wear one. We were threatened with police. Didn't ask us to leave. Just threatened us with cops for not complying with an illegal mask mandate from JB Pritzler. A mandate is not a law, lawmakers makes laws, not a governor. We gave them the hat back, then told them good luck. I will NEVER shop there again nor will my family and hundreds of close friends. There was no listening on their part. I'm sure these high school kids will enjoy being sued in near future. Along with Goodwill. A for profit company that cares nothing about your constitutional rights or liberties. I would not recommend anyone let alone a dog into thatdisrespectful business.. And my company will not associate with the ills of that company.. my clients won't be shopping there anytime...