DoubleTree by Hilton Fullerton — Attraction in Fullerton

This DoubleTree hotel in Fullerton is an exceptional choice for travelers seeking a modern, spacious, and conveniently located accommodation. Its proximity to the 91 and 57 freeways makes it particularly accessible for those exiting the highways.

The hotel offers a range of amenities, including a Denny’s restaurant nearby, a gas station, a Mexican restaurant, and a small strip mall within walking distance. Additionally, a nearby convenience store provides snacks and other essentials.

The room I occupied was spacious and well-appointed. It featured two queen-sized beds and two large windows, which provided a sense of openness and brightness. However, it is important to note that the windows are sealed and locked, requiring a special key for opening. This restriction limits the ability to enjoy fresh air, except when operating the air conditioning.

The beds were comfortable, and the room layout was practical. Corner rooms ending in 29, 26, 01, or 02 tend to be more spacious. If you are seeking the largest room, consider booking a room ending in 29.

The room amenities include a mini refrigerator, a safe, and a coffee/tea station. The coffee station offers a variety of coffee options, including Brazil Regular and Decaf from Coffee Bean & Tea Leaf, as well as Chamomile and English Breakfast teas. Additionally, a full setup of Coffee Mate, Equal, Cafe Delight sugar, stir sticks, and cup sleeves is provided, similar to those found at Starbucks. The coffee machine and selection were of high quality, and the station even included five cups of coffee.

A complimentary “temptation” bottle of water is provided to Hilton Diamond, Gold, and Silver members. Non-members will incur a $2 charge.

The bathroom was exceptionally clean, modernized, and equipped with a walk-in shower, which I believe is significantly superior to a hotel bathtub. The bathroom is stocked with Crabtree & Evelyn products, including a bottle of body lotion and bar soap. Additionally, a complimentary makeup remover wipe is provided, which is a thoughtful gesture. Furthermore, the room features two mirrors: one standard and one backlit for makeup application or close-up grooming.

The overall lighting in the room was contemporary and elegant. Built-in bedside reading lights were a convenient and appreciated touch. However, it is worth noting that the hallway ceiling immediately upon entering the room is relatively low. While I, being six feet tall, was unaffected, individuals taller than six feet seven inches may need to be cautious.

The front desk attendant who handled my check-in was exceptionally kind and amiable, exuding genuine warmth and friendliness. The establishment also offers luggage storage, which is particularly useful for early or late arrivals who prefer not to carry their luggage around.

The waffle was exceptional. The steak was satisfactory, although someone in my group ordered it and it was slightly overdone. Nevertheless, the effort made in preparing the dish was evident. I commend the staff for their dedication, even when the food did not meet my expectations fully.

I wholeheartedly recommend staying at this establishment. The spacious room, well-stocked amenities, and ideal location near the freeway make it an ideal choice for both leisure and business travelers. If the windows could be made slightly more openable, even by a crack, the rating would undoubtedly be five stars.

As a suggestion, if you seek an exceptionally spacious setup, consider requesting a corner room ending in 29. However, it is advisable to inquire about a room not directly adjacent to...

I was in a room that overlooked Nutwood Ave. It had old windows that did not keep out the noise. I could hear the street sounds and the busy services behind Denny’s restaurant such as the refrigerated trucks unloading and the loud banging of the dumpster lids behind the restaurant. The split AC unit rattled, and when they humidity was up, it didn't take out the humidity. The room was nice overall, but the bathroom had the cheapest fixtures ever. The towel rack fell and I had to reinstall it.

If you prefer to sleep in a dark room, as I do, the shades leak a lot of light.

Were the housekeepers instructed to skimp on hand towels and washcloths? Besides the rationing of towels, the room was cleaned well. My room wasn’t made the day before I left. When housekeeping didn’t respond using the room phone, I called the front desk and asked for fresh towels and coffee. The housekeeper provided both but changed the sheets as well, which was nice but unnecessary. There has to be a better way to communicate. I scanned the QR code to read about the amenities, but there was hardly any useful info. IOW, the hotel not only doesn't provide printed info in the hotel room, you’re lucky if you can find that info online. Again, no good communication.

If the owner is reading this, please let the housekeepers know that I appreciated their smiles, politeness, and good work. Jeers to the young people at the front desk who act like robots, stare at their monitors, and don’t know how to greet guests and ask them if all is well with their stay. At the next DoubleTree Hotel I stayed at in a nearby town, I realized that I missed out on the cookies that the Fullerton DoubleTree offered for free. I saw the van with the cookie advertising, but no one offered me any in Fullerton!

The room didn’t have a microwave, and when I asked for one, I was told I could use the microwave available in the breakfast room. I didn’t look happy, so a guy asked me how long I was staying, and when I said, “One week,” he said I could call the following morning at 9 am to request a microwave and would get one if one is available. Apparently, he was not confident that if he put a note that night it would be read in the morning. That says a lot about their communication system. Also, I didn’t like the sound of “if one is available.” For the cost of a microwave that is standard in cheap hotels, the Hilton hotel should have someone run to the mall nearby and purchase a microwave if one were not available!

The hotel lobby didn’t smell fresh. It was stuffy throughout the day. At other hours you could smell the breakfast food or the liquor from the bar.

You’ve got to swipe the room card to go up the elevator, which is a plus for safety, but the parking lot does not make you feel confident about safety, especially for women. Also, every night you’ve got to remember to place on the dash a piece of paper to indicate that you are a hotel guest, otherwise your car will be towed.

If you don’t have a car, the location of the hotel is great with so many convenient shops and places to eat nearby, all within...

I stayed here for one day with my boyfriend, staff members treated us very weird and our interactions were honestly uncomfortable. If you’re young and go to this hotel they will treat you funny.||Our room was dirty and literally had no towels, that’s a first for me how do you even forget that, when I mentioned that to the woman at the front desk in the morning she rudely told me I should have called for them. I was tired and we had to get to sleep, they should have been there - I was just letting her know our experience and didn’t want to be charged a full room stay for towels I never even had. ||We accidentally slept in late till 1 - past check out which is our fault, I apologized to the front desk lady, she seemed super annoyed and told us there would be a late charge and let her know I was okay with a late charge. Normally as a Hilton diamond I can get late check out for 1pm, but despite loyalty they didn’t charge us a 50-100 late fee, they charged us a WHOLE other day. You guys really charged us $200 for leaving at a time every other Hilton has let me check out for free with my loyalty status. Again that’s on us but after how weird the staff was with us to begin I definitely felt it was more personal than policy. ||If I have to be honest I kind of got the idea that the staff here were being a bit racist to my boyfriend who was using his Mexico ID. Because as soon as she saw it that’s when all the attitude started, staff was quite literally talking down to us checking in and out. Ageist. Those women are perhaps too old and unfit for a service type job because no hotel staff has ever made me feel as uncomfortable...