Spa Royale — Attraction in Gainesville

Everyone was very nice and professional. I went in for a full day of pampering. I am glad I started with the massage. It was the best part of the day. The pedicure was lovely; I'm a little embarrassed to say I fell asleep in the big recliner. However, the nail polish was not cleaned up very well.

The waxer was very professional and made me feel at ease, but I was disappointed when I got home and saw how much hair was missed. The waxing room was very small, and it was difficult to be on my left side, and it shows in my final result.

While they are both longtime employees, I felt like the person who did my facial, and the person who did my manicure we're not very experienced with the services they provided.

The upstairs area had a lovely locker room, shower, (small) sauna and waiting room. The waiting room was very peaceful and had ample seating, hot tea, and water. I was upstairs for the massage and facial.

And then was told to get fully dressed and bring all my stuff with me downstairs for the nails and waxing. The waiting room downstairs was the lobby, which I did not find relaxing. There was a steady stream of people and the novelty kitchen towels and socks for sale are probably funny, but I found them off-putting in this environment. Things I would expect to find at Spencer's, not at a day spa.

I made a mistake by scheduling my spa day online. If you're going to do a full day, I recommend calling to be matched with the right people for your needs and to give yourself buffer between appointments. The scheduling issue was my fault, and though I told them it wasn't necessary, the manager was very kind and gave me a discount.

Overall it was an...

I have been to this spa about 4 times now, and I have to say all of my treatments have been fantastic. The spa it self is not particularly luxurious but they manage to procure a relaxing environment nonetheless. I agree with some other reviewers that for the price it could certainly…more.

The stars are based primarily on the services! Today I had a massage with Jachari(I hope I’m spelling that right). I’ve had others but he’s really stood out! He is kind, very professional, always checking to be sure the pressure is adequate, makes great use of the time. Personally, my back is very tense so most therapists get preoccupied with that and then rush through my limbs, but he gave all the limbs a proper massage as well! He has great flow and with his communication and open friendly personality, he is really able to give you the right pressure where you need it!

Also of note, he keeps the dialogue about the massage if there is dialogue at all! I don’t know what it is about me but I have had MANY of my massage therapists, most actually, find my $150+ massage as a time for them to open up…. As much as I am here for my fellow human, and I would never tell someone who is confiding in me to stop talking, my massage is a sacred place in time that I have carved intentionally to relax. It feels like Jachari completely understands that and respects his customer/patients desire to relax and disconnect. I felt like the time was about me and my relaxation and for that I am very very grateful. 100/10 stars for Jachari! Perfect everything, thank you...

The people who performed my services (Taylor, Ci-Ci, and Molly) did a fabulous job, as they always do. However, the front desk attendants need additional training in customer service. Three of four women stood and had conversation related to who was “on the clock” as I waited to be checked out. They proceeded to talk about other things unrelated to the spa (in front of me). In addition, communication was very poor when I called for clarification on the services I booked. Also, when I booked, I asked for specific people and when I called to confirm, there was no note indicating my preference. *I spoke with someone when I made the appointment. I did not book online, so there was no mistake on my part. She even repeated my request. I was left on hold for 12 minutes and was then sent to an automated message. I hung up. To their credit, they did call me back. The person who called said, “I’m sorry, Ms. X got busy but she said to tell you….” I asked to speak with the owner (Mary). Hillary called back and was pleasant enough. She asked me to arrive at 8:45 for my 9:00 service. I arrived as requested and had to sit on a bench outside because the door was locked. It feels as though the front desk service as declined. But for the lack of professionalism prior to receiving services, I would give Spa Royale a rating of five stars. It didn’t feel very “Royale” until I got with Taylor,...