Staples — Attraction in Gaithersburg

I visited Staples Quince Orchard for a simple lamination job, but my experience turned out to be anything but ordinary. Initially, I met Jeniffer—she seemed kind, but for reasons unknown, she handed me scissors to trim my laminated documents myself. I tried, but the result wasn’t seamless, and as I struggled, she walked away. Feeling frustrated and a bit defeated, I was about to give up when Bright, a young gentleman on staff, noticed my distress. Without hesitation, he approached me with genuine concern. I respectfully asked if I could redo the lamination and if they had a cutting machine, as Staples advertises lamination services online. Bright didn’t just say yes—he lit up with enthusiasm. He reprinted, laminated, and cut the documents with precision and care. In that moment, Bright transformed my experience from disappointing to exceptional. I was just one customer, but I can only imagine how many others he’s uplifted with his kindness and professionalism. His empathy and initiative deserve recognition, and I truly hope management takes note of the impact he’s making. Thank you, Bright—you reminded me that great service is...

Absolutely horrible customer service with Store Manager and cashier. Honestly both should stay home instead of helping customers. Our office ordered a product during COVID and we received the wrong item. We tried to exchange for the correct product in store. The process should have been easily resolved however the manager and cashier did not give us the amount we paid for the item on-line and would not let us exchange for the correct product. We were told everything had to be done on-line and the store would not make exchanges. The store has the same exact item ( Staples Brand) that we purchased online but the store manager refused to help us with the return. He was rude, arrogant, and offensive. I would not shop there. If you need to go to Staples find...

Very frustrating experience. I ordered printer ink online for pickup. When I arrived at the store 30 minutes later they cancelled my order because "they didn't have any left in stock". I went over to the shelf the ink I needed was sitting right there. Check out took forever. One employee was eating donuts while looking at a huge line and not ringing customers at her counter. When I finally checked out it was more expensive than what I paid online just an hour ago. They needed to do a price adjustment which was strange that the prices don't match between their store and website. Overall just very frustrating. I ordered online so I could pick it up quickly and move on with other errands, but instead the whole thing took a bunch of time just...