LA Fitness — Attraction in Garden Grove

I needed to reactivate my account, I use Renew Active through Medicare. I’ve been going to LA Fitness for 5 years. And I renew my membership once a year. I tried to renew my account 4 different times. I’d come in early , 30-45 minutes before my class. No one would ever help me. I was told that the workers at the desks were busy. But I could clearly see that on more than one occasion they were not busy. Just using their cell phones or on a break. The one time someone said they’d help me , I had 15 mins before class. He said it would take longer than 15 minutes. I told him that every time I renew it, it only takes 5-10 minutes. He said no. I was there another time while only one person was at his desk. Playing on his phone. On his lunch break. I asked when he’d be free. It was 2:30. They told me 4:00. I was So frustrated that time after time I couldn’t get any service. And most all the staff members act like they’re annoyed !!!! Not friendly at all. It seems very unprofessional even if you’re on your break to be sitting there at your desk doing nothing to simply act annoyed. I went to the Huntington Beach LA Fitness after I emailed LA Fitness to complain. I heard back from their manager. I came in & he wasn’t there. But the lady at the desk helped me & my membership was renewed within 10 minutes !!!! I’m very disappointed with the staff at Chapman & Valley View. I only go there because I enjoy the Water Aerobics class. But I prefer the HB location much more !!!! Which...

Attended this gym for about an year and a half, decent equipment and very friendly people who attend the gym. On the other hand, the staff, hours, and some of the rules on "buddy passes" is what tanks this rating. You are allowed to bring a "buddy" in, but here's the catch. You can only bring this person in for ONE week and if you want to bring them back in after that ONE week you have to wait a whopping 6 months or so before you can bring them back as I was told directly from the front desk. Secondly, if this person has any previous memberships at ANY LA Fitness, you will NOT be able to bring them in for whatever reason. Furthermore, when working out you aren't ALWAYS looking to talk to someone, I'd say about 1/3 times there is always someone walking around with a clipboard asking you if you know anyone who you would recommend to this gym, and if so for you to give them their personal info. Though I understand that they are just trying to make connections this became very annoying for me as it would happen so much to me specifically it became a burden. Lastly, the hours on weekends are absolutely absurd, there is no reason a gym should be closing at 5pm on a weekend, though I'm not saying they have to be open 24 hours, the fact that they would open at 8am and close at 5pm is absurd. Apart from a majority of my complaints though I was still able to get a very solid workout in with the equipment found there along with the fact that usually it never got TOO crowded for...

Let me start by saying this.. the front desk person (I believe his name was Zion) was much more professional than the assumed manager at this location, Joel. Joel was unprofessional and came up to me as if we were in a fight. I asked to terminate my agreement the same day I signed up, and was told to come in the following day (Sunday) to speak to the operations manager. I come in Sunday and Joel says he never said anything about Sunday, though I had confirmed with him twice before leaving.

I come in Sunday and Zion was very patient and he made me aware that the operations manager is not present. And guess who then comes out asking for a fight, saying I want to go to a cheaper gym and not wanting quality gym.. What manager even says things like this? Is this how you attract your customers? His tone with me changed 100% as soon as he realized I wanted to terminate the agreement. This will be reported to corporate.

I will come in with the letter tomorrow terminating the agreement and I will drop it off with the manager. Joel, I've been in the customer service industry for 12 years now and you need training. It just doesn't make sense how the front desk person was more professional than you were.

What a shame. By the way 24 hour fitness offering annual membership at $26/mo for the highest level with 2 guest passes and national access to all the clubs. They've earned...