Navy Golf Course — Attraction in Los Alamitos

Very Bad Experience Today! My husband, Active Duty, booked his tee time through the MWR app. Immediately called the golf course because the app didn't have single golfers, (only 2 or 3 or 4) The lady he spoke to over the phone told him to go ahead and come in and just let them know at check in that he was alone. He got an attitude from the guy inside at the counter because he was a single golfer. But was allowed to get a cart and go to the starter. Then the guy at the starter called inside to verify him being a single golfer. A supervisor was now at the counter, he said he could instead add my husband to the group of 3 a half an hour later. When my husband questioned the rule of mixing groups he told him "well I guess you can't golf today, we can give you your money back or find someone to golf with or you just can't ever golf here again at least not until Covid is over." They told my husband to call someone to join him, when my husband replied with he didn't know anyone that plays golf in his command, they laughed and said what you don't have any friends? They ended up letting my husband golf and told him just this one time. When he got on the course the group ahead of him was only 2 golfers even tho they told him they would only allow groups of 3 or more. The new rules don't say "No Single Golfers" I called the golf course at 5:30pm the voice recording said only groups of 3 or 4 golfers allowed. How would my husband know that ahead of time if the lady he spoke to over the phone didn't tell him? He was charged 3 times what he use to pay before covid. When he asked about the price increase, they told him they had to make up the difference because of Covid. The golf course is the only thing offered locally to our local military. For the price he could have just gone to a Public Golf Course that's been open for a while and NOT gotten the rude attitude. It's sad to know that MWR Employees treat Active Duty Military with this type...

I had a terrible experience here today 12-4-2024. It was 4:20pm. I brought my 14-year-old son, who had just finished school, to practice golf by purchasing range balls. While practicing with my son, my husband joined us after work, and our family was hitting range balls while chatting a little. Suddenly, a man named John approached us and yelled at my husband to leave immediately. He told us to stop teaching my son and to get out.We were very embarrassed that this happened in front of so many people, but I calmly explained the situation. I told him, "He is my husband and the father of my son." I thought it was normal for families to give each other small tips while practicing golf here. Just earlier, other parents in front of and behind us were teaching their kids while practicing golf. However, he claimed he didn’t see any of that and yelled at us to leave immediately. He even told my husband, “You are not an instructor,” and threatened to call the golf course security if we didn’t leave right away. As a family that has lived in Cypress for nearly 20 years, my husband is a retired Navy officer. Being part of the Navy is a lifelong honor for him, and we have always enjoyed using the Navy golf course. Today, we experienced an unfortunate and distressing incident at a nearby golf practice range we frequently visit, leaving us shocked and furious.

Did this happen because we are an Asian family? You can see it in the Yelp reviews as well—many Asians have left reviews about experiencing racism. The important issue is that these incidents keep happening and nothing is being done to fix them. I want to receive a proper...

The course layout is great and the fairway and green conditions are solid, however...

Customer experience on the other hand was disappointing. I check in with the starter and he tells me to go get my cart, but when I pull up ready to go he tells me that I have to leave my cart at the first tee and ride with the other player? The DoD still have Covid Guidance in effect that military sites must follow. So why did you make me share a cart with total stranger? Is this your own made up policy for every single-rider golfer to share a cart? Every other Navy MWR course in California doesn't do that as carts are on a first come first serve basis. The reasoning that the starter gave, and then the manager after she walked up, was that they are short on carts, but said I can pay an additional cart fee to ride solo. Your made up golf cart policy make no sense. You just told me that you're short on carts, so how does me paying an additional cart fee to ride by myself alleviate your "lack of golf carts?" Single golfers who join a 3-person group are never required or penalized to pay the full cart fee. This course also has no rakes at the bunkers and has electronic messaging on the gps that says to social distance, yet you forced me to ride with a total stranger? How contradictory is that?

You can do so much better. If you're going to make up your own unofficial policies, make it known...