Mountain Shadows Resort & Cabin Rentals — Attraction in Gatlinburg

PRICES||REVIEWS||PHOTOS||ABOUT||CALL||DIRECTIONS||SAVE||WEBSITE||Rustic woodland resort offering cozy cabins, an outdoor pool, a playground & a picnic pavilion.||1455 East Pkwy, Gatlinburg, TN 37738||Map of mountain shadows resort & rentals||Open ⋅ Closes 6PM||Updated by this place 6 days ago||Ads·Compare prices||Check in||Tomorrow ||Check out||Tue, Oct 5 ||2||Contact this property for rates and availability||Amenities||Free Wi-Fi ||Free parking ||Accessible ||Pool ||More amenities||Questions & answers||Ask the community||See questions (3)||258+ Photos||Add a Photo||Google review summary||5||4||3||2||1||3.8||(146)||||"Nice stay, great price, beautiful location and just nice people!"||||"Lol, great place, well priced."||||"Ground squirrels in our cabin and ate our food from inside the lunchbox!"||||Lori Elswick - Edit||a day ago||More Google reviews||Transportation||Airport||McGhee Tyson Airport (TYS)||1 hr 15||1 more airport nearby||From Mountain Shadows Resort & Rentals||"Mountain Shadows Resort & Rentals features luxurious mountain log homes in Mountain Shadows Resort, located in the Gatlinburg,city limits, just minutes from downtown. Our cabins have wonderful amenities including hot tubs, jacuzzis, gas fireplaces,... More||Help improve accuracy||Suggest an edit||Own this business? Claim it now||Web Results||Google review summary||5||4||3||2||1||3.8||(146)||Google reviews||All||clean||29||hot tub||14||floor||10||bathroom||10||+6||Sort by||Most relevant||Newest||Highest||Lowest||Lori Elswick||Lori Elswick||-EDIT1/5||a day ago on Google||Critical: Professionalism, Quality||Worst experience I have ever had with a cabin!! We were getting into town very late the day before our wedding so they said we could pick up our map and key code from the office overnight box. We ended up getting into town at Midnight. We left the office with our stuff and went straight to the cabin. Upon entering the cabin we noticed it was nasty as if people had just walked out and it hadn't been touched since (see pictures). We spoke to a lady on the emergency line who said she would have someone see about getting us a refund for that night and getting it cleaned up. She asked if there was anywhere in the cabin we could sleep for the night and we said no it was completely dirty. We ended up having to pay for a hotel at almost 1am the day of our wedding. The next day we called back the emergency line since the office wasn't open on Saturday and spoke to an extremely rude man. I was very nice at the beginning of the conversation but then the man said the cabin had been cleaned and that they could t prove it wasn't me so they were doing nothing about it so I ended up being less than nice with him. I would assume they have cameras at the office so they would be able to see me get there at midnight and then call them 5 mins later saying the cabin was nasty and taking pictures as soon as we got there. Yes in those 5 minutes we managed to drive to the cabin and make a mess and then call them. Thankfully we had booked through our wedding chapel and they were able to get us a refund. Worst customer service experience I have ever had. I never leave bad reviews but I had to let others know ahead of time to be prepared and if you still choose to rent with them get there during office hours so they see you when...

My son and his girlfriend who is active duty Navy flew in from Washington for a 2 day stay in the BEAR TRAX CABIN with us. We arrived late on day one to find the hot tub was ice cold. It took until the next day for it to heat up. The next morning we tried to take showers but there was only enough hot water for 1 person to shower and not enough hot water to fill the jacuzzi tub at all. The screens were off the windows on the porch and just leaning against them, The bed frame down stairs was broke and completely rusted. There was a beer can and garbage under the bed. The morning we were leaving someone took a quick shower upstairs and it started leaking bad down into the mid level bathroom. The floor was molded and the flooring was peeling up. The ceiling in that bathroom was sagging from the water leak that was near the electrical making it very dangerous. We reported all this when we checked out and he said we should have told them the day before so they could fix it. Well we only had 1 day to spend in Gattlinburg and I was not staying there all day waiting on someone to fix obvious issues that should have been repaired before we arrived. The hot tub should have been turned on to warm up prior to our arrival or advertise it as a cold tub. The lack of hot water and the broken bed we dealt with but when we realized the bath upstairs was leaking to the mid level bathroom by the electrical where I was using a electric hair curler that is a safety hazard and very dangerous. I took pics and a video of all but he was not interested in seeing them. His attitude was unprofessional. This leak is in the pipes it is not from leaving a shower curtain out as he said because there was not any water on the bathroom floor upstairs and the mold and mildew has been there for a long time in the mid level bathroom. We live in Tennessee and go to Gattlinburg often but I will never stay with them again. The owners response is just a standard reply these issues were very visible before our arrival. The water leak was not noticed until our day of departure since we did not use that bathroom until we were leaving but the mold and mildew on the floor was...

I've been here for a little over a month staying in the weekly rentals due to loosing our place in fire! We had to buy all new furniture to put in the room due to it not being furnished. The day we moved in it was disgusting. Took us nearly 6 days to clean it to be able to bring my children in the room. Two days later my daughter woke up swollen. Noticed prob over 30 bites on her. Wasn't sure what it was until she was taken to the hospital and they pulled bed bugs out of her hair. I called the person that runs this dump (Dave) and he seemed like he just didn't care. The lady at hospital told me to call the Fire Marshal and the Building Inspector. So I did they came out right away and found bed bugs instantly. I was horrified! Have never seen a bed bug in my life. The Fire Marshal ordered (Dave) to have our room treated....The next day our air suddenly stop working. Went to look at breaker and he had taken the breaker out. We have now been with out air since the 26th of April. The windows in this apartment do not open as they are floor to ceiling and we have two small children living here. So the temperature gets to about 93° to 96° in here. He said that the law here says we don't have to have ac. So after calling the Fire Marshal back out here learned that he in fact does. And that there is still bed bugs in here. He refuses to fix the ac and the bed bug prob is a joke. We will be moving as it is very unsafe for my children and after three different hospital trips with my daughter and all of us are up with bites we can no longer deal with it. I would stay away from this place and I don't recommend it to anyone....we have asked over and over for the owners number and name. We have only been told his name is Mike. Dave will not give us the info to speak with him.....Pretty sure the owner has no clue and if he does and this is how he runs a business then it needs to be shut down!!!!So when you come to this...