Sport Center — Attraction in Geneva

This used to be the best arcade ever! I spent a lot of my youth in this place, and even as an adult since my son loves it too! I haven't been in about a year because I live about an hour away now and decided to take my son up before his summer break ended and school begins next week. They no longer have the tickets, it's the loaded cards to play the games. We were excited to see some new games from the last time we were there. In the past you could spend about $30 in there and be in there for about an hour and win some awesome prizes. The games seem like they've doubled in price, some of them being $1.75 to play one game. We spent $70 in about 35 minutes and won 1061 tickets. So I go to the counter to have my son pick out his prize, and what I like about this arcade is you can pay the difference to get the prize you really want. He saw the promo box of pokemon cards and I was shocked to see it was 6500 tickets. So I wanted to clarify it was marked right. It used to be 1 penny for each ticket so that would have equaled $65. I told my son we'd pick one out at target or WalMart because those things are like $18 bucks at those places, and for him to select a different prize. So he chose an item at 950 tickets which left him with 111 tickets . The last item he picked was 250 tickets which should have equated to me paying about $1.39 for the remainder, but I believe the owner told me it was $3.50 which I was really confused about. I paid it but commented that those pokemon promo boxes are about $18, and that it was ticketed really high. I get it, you're paying for entertainment $70 to get $10 worth of tickets I was okay with, and I was even willing to pay the difference to get the prize, even up to $20 for it, but I couldn't justify spending an additional $55 to get a pokemon card box that costs $18 just about anywhere. I believe it was the owner that commented that she pays more for the items than the general public...wait what??? and commented that's why they have WalMarts. I thought that was extremely rude but didn't comment further, as it just wasn't worth it. Long story short, this place used to be the awesome arcade that could give you an hour worth of entertainment for $20-30 and pick out a good prize, now it's just not...

We used to love this place. I've personally been coming here for over 35 years. My daughter had over 6500 tickets saved up from the last 4 years and we walk in today to find out that they will no longer accept any of the older tickets. There are signs posted now that explain the changes. We were told they've been posted for 2 years, which is a blantant lie. We were here over a dozen times in 2019 and there were zero signs posted. We weren't here in 2020 so how were we to know that they had to be redeemed? Not a surprising policy, with zero leeway, given that Woody is the owner. I guess the last dollar that we spend here was in 2019.

Edit to respond to the owner's fictional response. The original review above has been unchanged.

Again, there were no signs posted in 2019 as we were there over a dozen times from Memorial Day through Labor Day. This is a blantant lie, as is your statement that someone called your wife a name. To be 100% clear, no one called your wife a name. My wife told her that it was completely unfair to tell a 9 year old girl, who has been saving tickets for 4 years, that her 6500 tickets were worth nothing. Your wife told my wife, verbatim, that "Lots of people have asked and we haven't made an exception for anyone. It is the rules of the establishment." If the word "unfair" offends you then you should re-think your business practices. Also, if anything that I said is Libel please feel free to let me know as you clearly don't understand the definition of the word. I am now 100% certain that your response to a negative review from a few weeks ago was complete fabrication based on the multiple lies today and in your...

The staff here went above and beyond to make my non verbal son with severe autism happy. They were super busy and took the time to patiently show him every toy behind the glass counter till we figured out what he wanted. And when the ducky he wanted was put of reach in the claw machine they opened it up and moved the duck to an area he could grab it with the claw. As an autism family we don't feel welcome and wanted in many places but here they made us feel accepted. Thank you to the ladies behind the counter yesterday you made this...