I am so bummed that I am writing this. I like their styles of furniture. They are of good quality. I have bought 2 couches and a bed. I was set to buy a leather chair and another bedroom set with a total amount spent exceeding $8,000. I purchased a service plan when I purchased a couch five years ago. If you don’t file a claim they give you the amount you spent on it back to you after a five year period. I was in shopping for furniture in march and bought a headboard, footboard and dresser. I was going to hold off on purchasing the furniture until May so I could use the cash back. My sales person assured me that I could use it after May. I said that I would not be purchasing again for several months. She said that is no problem. They say you need to use it within 60 days but you are fine to come back after that. They will honor it. I was in to buy another piece of furniture today ($2,000) and explain the situation. They refused to honor it. $248. They said, “A floor salesman said that and they don’t know anything. We can’t honor it.” I was set to spend another $2,500-3,000 in the next month. I can assure you that will not get my business in the future. By their own admission their floors sales people don’t know anything about that being said you can’t trust the salespeople. I spent a lot of money and they are losing a loyal customer over $250. What a shame.

I tried the email you provided and received an undeliverable message.

You asked that I email a description of my experience. Please see below for my post on Google and Yelp. There is no order number. The phone number is 602-xxx-xxxx.

I was shopping for a bedroom set in approximately March-April. I knew my “refund” for the extended warranty was becoming available in May. I let the sales associate know that I wanted to use the refund and may need to wait until May. I was informed that I could not use the refund until May. I let them know that it would be several months before I would make another purchase. The sales associated assured me that I would be able to use it within 60 days. I said that I will not be making a purchase decision until late in the year. I was assured that upon explaining the situation, that the cashier would honor the refund when I decided to purchase. I went to purchase a couch last weekend and brought this up. The associate at the cashier informed me that they would not honor it. I explained that the sales associate assured me that I would be able to use it back in March even though the purchase would be beyond the 60 days. The cashier said, “The sales associates don’t know anything. I am telling you that we will not honor it.” I responded that the sales associate wears a name tag saying Living Spaces thereby representing Living Spaces. She refused. My mom was with me, both at the time I purchased and when I was at the cashier last weekend. My mom reinforced that she heard the sales associate as well. She still said no. Here are the items I was planning to purchase in the next two months:

A bedroom set Amal Reclining swivel chair with ottoman Coffee table

Items purchased in the past:

2 couches 1 bedroom set

My review states that I will no longer be purchasing these items because Living Spaces will not stand by the Sale’s associates commitment to honor the refund. The total of the refund was less than $$250. Living spaces is short sighted given that they stand to make considerably more profit then $250 for my future purchases. Further, your accounting books already took the deduct as a cost of doing business. I have a small amount of credit remaining from a warranty return. I will spend that money because I do not want to give Living Spaces more of my money. I was a loyal customer who referred people. No longer. In fact I will advocate to those that I know to take their business elsewhere because Living Spaces does not stand by their Sale’s associates commitments.