Paradox Escape Room — Attraction in Gilbert

We took a group of 14 year old girls for my daughter's birthday party to the casino ram. Our experience began by being locked in a room with the TV introduction that is unrelated to solving the room. We started telling the supposed monitored constantly room to restart the game. No one answered so technically we could not get out. Luckily it was not a medical emergency so knocked on the door. The staff probably thought they had a few minutes before they started monitoring but frankly that could be dangerous if you had a medical emergency and need and immediate release. We pounded with fists and yelled. They finally heard the commotion. They couldn't fix the sound In the room and we started thinking our experience was over but we were told that it was just the background music so the staff just explained the room and we were back at the game. Everyone started working with the clues. I am not sure we solved much of anything without asking for help from the staff which is an option but each time you ask for help the time is subtracted. I was just bummed because the experience was for my daughter and her friends and we as mom and Dad came. I know it's supposed to be hard or it wouldn't be a challenge but there's a point where it becomes so hard that it takes the fun out of it especially for kids . If you have to ask for clues and what the staff calls nudges… If you can't solve anything on your own… Then it's really just the staff walking you through. This is something that should really be taking into account when you are doing the experience with kids and for them. The staff just walked them through It really is not for kids but rather adults that want a brain challenge although the likely ending being not making it out. I suppose if you almost made it out it would have been exciting but mostly we felt frustrated and confused and we never got close. My daughter was embarrassed that friends didn't really have that much fun. This was a group of honor students and they felt like it was too hard to be fun. If I had paid for one ticket instead of all of them ...I suppose it would not have been so painful but I couldn't get past the total cost of the experience and watching the dissapointed kids on their way back to the car talking about how hard and confusing it was and pondering if they could or did solve anything or if the staff solved it for us. And if the staff is going to do that ...they should really try to propel them further into the game so it becomes more of ...we almost made it... For the kids sake. We didn't even get to experience the half of it. ( staff knows what ....I mean). For the kids ....it was about as exciting as staring over someone shoulder and watching them solve a Crossword puzzle. They started saying this going to be so fun and left thinking it wA too hard and just lame. For me at 30 bucks a head ...the total bill still makes me sick that I had trusted the staff when I purchased the tickets that it was kid friendly. It definitely was too hard for us all. We left feeling dumb and even dumber for spending so much just to lose the game. At least if we need your clues ...to give the kids some joy...make it close and let us feel like we didn't miss out on the whole second part. ( get us further into the experience and make it a better race against the clock for the kids sakes. ) What an overall expensive bummer. My daughter left telling her friend she was sorry it was so lame and with them saying it was too hard and it wasn't her fault. I felt bad...

One of the worst escape rooms out of the 160+ I've played across the country. Save your money and skip The Collector and Paradox Escape Room. No response from owners after feedback was provided.

This was my 165th escape room. I played with my Fiance and friend and together we have over 300 rooms of experience. We all left the room extremely unsatisfied agreeing it was one of the worst escape room experiences we've had.

The room and experience were both extremely sloppy. There appeared to multiple broken puzzles which were replaced with random things thrown together. The entire game walk through/reset manual was also left in the room which we thought was a clue and began to read before the game master came in and removed it. One of the boxes was even left unlocked. The puzzles were not very enjoyable to solve as they did not link back to the story or follow a logic based flow, but were rather random puzzles in random orders. We frequently asked ourselves, "what are we doing again, what is the end goal?". After using all 3 clues we made it to the last step but ran out of time before exiting. The game master came into the room and explained a few areas we got hung up on frequently stating "I've only seen a few people actually solve this puzzle on their own". This is a red flag for bad puzzle design. It should be tough but achievable, not random and farfetched.

We were originally looking forward to playing this room on a recommendation from a friend that had a good experience playing about a year ago, but it appears that many puzzles/flow/logic of the game have changed since then, or have broken and not been repaired. We left unsatisfied and extremely disappointed. Especially after not receiving a response after expressing...

⚠️BAD Experience alert⚠️

I usually don't like to give bad reviews to hurt the business, you can check my other reviews, but this one really was asking for it.

My son wanted to celebrate his 10th birthday and take his friends to an escape room so they can solve puzzles together.

I was there with 7 other kids who were all around the same age. I wanted the kids to have fun, I was there because an adult had to be there. It felt like they just left us without any help. This was my first time escape room experience, too. I didn't know what to expect. I just wanted kids to have fun.

We didn't know where to start and wasted first 30 mins out of 60 mins without realizing it. Didn't progress at all. Kids started feeling frustrated. I went and asked the front desk for help or nudge so kids dont lose their motivation. Then, we were also asking for help from inside where they used our first clue.

Then again we got stuck, I went out to ask for help couple more times and we used up our clues.

In the end, the kids said they enjoyed the part of working together, they really tried to solve the casino heist puzzle.

Overall for me, it was not a great experience at all.

The other escape room my son went to with my family they were able to solve with 2 adults and 1 kid with lots of nudges, help and support. He was looking forward for a good experience here with his friends. It was the other way around, ended up feeling dumb and "not smart" enough to solve puzzles.

I wish our helper was more coordinating, supportive, present for us and helpful so kids would feel kind of motivated to solve when they were stuck and came out feeling happier.

This was very bad, I do NOT recommend this place, even if it's discounted. Go...