B.F. Myers Furniture & Mattress — Attraction in Goodlettsville

Maybe I should've tempered my expectations, but my overall experience was unsatisfactory. B.F. Myers has a good reputation and carries relatively high quality merchandise. Multiple people whose opinions I value gave strong recommendations based on their own experiences, so maybe my experience is just the exception to the rule.

I'll try to be as concise as possible without omitting any relevant info, and you can decide for yourself if my expectations were unreasonable.

To get the subjective points out of the way, I really couldn't care less for the guy I chose as my salesman. I'm a young adult who wasn't dressed my Sunday best and felt I was treated as such. As evidence of this, when I paid cash for a leather sectional of their highest quality brand (that I'm aware of anyway) without any sort of price haggling (mostly bc I really wanted to be done with this guy), he was a totally different character. He started smiling, cracking jokes, talking politics, etc. This sort of stuff just drives me crazy. I don't need the red carpet rolled out for me, but even when I shook his hand for the first time, there was an air of inconvenience.

Now, on to the objective matters. The brand I chose (King Hickory) typically has a larger-than-average lead time due to the craftsmanship and other factors. I believe I was told 8-10 weeks, and I want to be very clear that I had no problem with this nor was it ever a frustration. What was a frustration is that I went 8 weeks without even a peep from my salesman or anyone else from the store. What kind of customer service is that? Walk into the store any weekday as I have, and you'll find a bunch of people sitting on their hands. What are they doing with their time? As I've said before, I don't have the complex where I expect to be treated as royalty, getting daily updates. They provide no tracking link, no direct line of communication with King Hickory. Is it not reasonable to give a guy a call with an update bi-weekly or even once every 4 weeks? I specifically chose in-person shopping for both the quality materials and some sort of personable experience, and I found the latter to be extremely lacking (primarily due to the 2 months of complete radio silence). In contrast, I recently had a fence installed. The project was delayed a few weeks beyond what was expected due to sourcing issues (TREX composite fence, not wood), and the guy couldn't have been better about keeping me in the loop. Once a week communication on average.

At the 8 week mark, I make my frustrations known. I try to connect with Emil, a manager, via their online form. He tried to call in the middle of the day, but I wasn't able to answer.. because I have a full time job. No problem - I call him back I believe 3-4 hours later, and had to leave a voicemail. Do I ever hear back? No, I sure don't! Even if I'd never called back, I'd think even average customer service would try to reach out one more time. It's one thing for a salesman to not give a rip after making a sale, but dealing with stuff like this is a large part of the job for a manager, and I couldn't have been less impressed.

I really do think it's likely, based on 4.8/1500 stars/reviews, that I just got a bad apple salesman or that I'm the lucky 1% who just fell through the cracks. Most of the people I interacted with (delivery, payment, etc) were all great, but the key players were pretty bad. I'm building a real estate portfolio right now and trying to build relationships - electricians, plumbers, and even furniture stores. My experience was poor enough that I don't think B.F. Myers will be on that list. Thanks for coming to...

UPDATE: Geno is the best!!!!!!!!! He was the salesman I was originally texting with in the beginning. Geno worked with me to exchange the couch for the one best suited for my needs. Geno was patient with me and listened to my needs. My first in store experience with a different salesman was not good, but when working with Geno it changed the in store experience for me. I appreciate him for everything he did to help me in this situation and I enjoyed the great conversation we had during the process. I definitely recommend working with Geno!

I started by texting with a salesman inquiring information. He was really nice and answered all of my bazillion questions. When I went to the store to sit on couches to figure out which option best suited what I was looking for (it was definitely a goldilocks situation) the salesman I had texted with wasn't there that day. So the salesman that approached me when I walked in the store said he would be happy to help me on behalf of the salesman I had already been working with. I explained the communication that had already happened and which couch I was contemplating to purchase. He knew exactly where that particular couch was and said for me to follow him. I have Multiple Sclerosis, so I walk with a cane and at a much slower pace. He seemed to be annoyed with the fact that I couldn't keep up and he kept walking at a fast pace seeming annoyed when having to slow down to wait on me. When I sat on the 1st couch and found it was not what I wanted it changed the visit. I explained I wanted a reclining couch that was more contour to my body than the original couch. He explained that the 1st couch is how most reclining couches sit, but took me quickly to the next one. When I sat in the 2nd option I asked how much it was and found it was out of my budget and told him how much I could afford for a payment each month. He then again seemed annoyed. He took me to 1 or 2 more options and then told me maybe I just needed to consider a reclining chair or I might just have to get a stationary couch with an ottoman. A chair or stationary couch with an ottoman is not what I wanted. Eventually there was a couch that I liked (even though I am second guessing my decision because I felt completely rushed through the process, which is my own fault because I felt like I was a burden on him because I couldn't keep up and I was being so picky), and I chose to pick a different cover so here's hoping I didn't waste my money. I wish I had continued working with the first salesman, but I live an hour away and it's hard for me to do things like this. I wish I had went on a different day or asked for a different person,...

UPDATE: After Julianne of BF Myers accused me of lying and was so condescending in her answer to my review, the owner contacted my husband to try and make all these unfortunate experiences with them right. I was issued a check to compensate for some of the living room furniture that I was assured by Donna Maradis, salesperson, would not peel.

This is a post I hate to make and the first of its kind, but I hope to save someone all the trouble I’ve had with a particular business, BF Myers in Goodlettsville, TN. I have bought three complete living room sets, one complete bedroom set, including mattress, two beds, one with mattress and one without and several other small pieces of furniture. The second to last sofa I purchased was sold as 100% leather and started peeling within 3 years. Bought another complete living room set and discussed with the sales lady the problem we had with previous sofa and was assured this wouldn’t happen with this material. We did purchase the protection plan for several hundred extra dollars. This set is in our bonus room and literally is seldom used. As you can see in the picture, IT’S peeling. Mind you, we’ve had this set for 5 yrs. We also purchased a set of mattresses for Reagan’s room and within a year the pillow top had pulled away from the mattress. When the bed is made there’s a huge lump in the middle that’s the loose pillow top. BF Myers has refused to do anything about either sofa or mattress. They’ve not even offered to send anyone out to look at it to check if it can be repaired. Sorry for the long post, but save yourself a lot of time and money and NEVER purchase anything from BF Myers. Their customer service at this point doesn’t exist and their merchandise is sub-par at best. I hate I’ve spent so much hard earned money...