HOTWORX - Grand Prairie, TX — Attraction in Grand Prairie

DONT SPEAK WITH THE MANAGER WHITNEY I've had a membership with Hotworx for many months and have only used it less than a handful of times and most times i didn't even show up to my scheduled time. I'm a single full time parent working 60-80 hour weeks with my infant son on my hip. zero help. I called within 30 days of my contract asking when is the earliest I can cancel. They told me the date. New mom brain I forgot to cancel. I called in and said "hey sorry I forgot to cancel but ill take the charge for this month and I will try my best to make it in to cancel" the manager then said oh no problem ill notate your account. Unfortunately I forgot again its very hard for me to find the time to make it in. I tried calling in asking for a refund for this month and that I would force myself to come in to sign sick baby or not. The manager Whitney continued to speak over me raising her voice over mine so I raised mine back saying "don't speak over me". she then laughed at me and said " ohhh haha you're frustrated!" very sarcastically. I went ahead and hung up I had a crying baby in the background and just didn't want to be treated like that. I went ahead and went to another location that is way closer to me and explained what happened and the manager there told me he was willing to help me out but he couldn't since it wasn't the location I signed up at even though I can work out at any location. They're privately owned franchise? The manager apologized and said he wished there was something he could do since I haven't even used the gym membership since the first 30 days of the contract but he went ahead and gave me Stephen Smith's email. Hopefully my situation will be resolved soon. I hope this location gets better management that's understanding like their...

Extremely disappointed in the customer service of this establishment. I recently signed up for the sweat everywhere membership at this location. But when I went to the Arlington location this morning my code would not work to enter! I was extremely frustrated since I signed up for two classes and was ready to work out so early in the AM only to be left out feeling dumb. I kept trying for like 15-20 min with my number to get in. When I called GP HOTWORX and explained the situation, the front desk informed me that I was NOT signed up for sweat everywhere. That was her response, that was it. She did not care at all! I asked how does this happen? (My contract is for sweat everywhere) She simply said, whoever signed me up did not press the button hard enough. What does that even mean?!?! (I still don’t know what she meant) There was NO apology, for there mistake. That was the disappointing part. But the day I signed up, they were in a hurry. So even though I signed up for sweat everywhere I wasn’t and my sister who referred me did not get my name added to the ambassador program I later found out too! I just wished they actually cared because they made me feel like I’m just a number at this establishment. They are quick to take our money every month that’s for sure by getting two forms of payments. They make no...

Unfortunately, my experience at Hotworx Grand Prairie was the complete opposite from my experience at the Arlington location . From the second I walked in, I felt an overwhelming sense of neglect and disrepair. The machines were torn up, the displays that should be motivating weren’t even functional and shattered , the machine handlebars were in such poor condition that it was almost unsafe to use them.

To make matters worse, there was no greeting upon entrance , no warmth, no sense of community—just an unwelcoming, uninspiring environment. Cleanliness was clearly not a priority, and for a gym that should be a sanctuary for health and self-improvement, this was beyond disheartening.

Unfortunately, due to location, this will have to be my home gym, which makes the experience all the more frustrating. Working out is already a vulnerable experience for me, and I had high hopes that this space would offer the same uplifting environment as Arlington. I sincerely hope Grand Prairie steps up its standards because every member deserves to feel comfortable, motivated, and valued in their...